At a Glance
- Tasks: Manage inbound and outbound calls, providing top-notch customer service.
- Company: Reputable professional services organisation based in Manchester.
- Benefits: Competitive salary, monthly bonuses, and early finishes on Fridays.
- Other info: Great opportunities for skill development and career growth.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills.
The Customer Call Handler will manage inbound and outbound calls, ensuring excellent service delivery in a professional services environment. This role is based in Manchester and requires a proactive individual with strong communication skills.
Handle a high volume of incoming and outgoing calls promptly and professionally. Provide accurate information and support to customers on a variety of enquiries. Log and maintain detailed records of customer interactions in the system. Resolve customer issues efficiently or escalate them to the relevant department. Ensure compliance with company policies and procedures during all interactions. Work closely with team members to improve customer satisfaction and service standards. Meet or exceed performance targets set by the customer service department. Contribute to process improvements by providing feedback to management.
A successful Customer Call Handler should have:
- Previous experience in a customer service or call handling role.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities with a customer-focused mindset.
- Proficiency in using computer systems and CRM tools.
- Ability to work effectively in a fast-paced environment.
- Attention to detail and organisational skills.
- A professional approach to handling sensitive information.
A competitive salary of £27,000 with monthly bonuses. 2pm finish on a Friday (1pm in winter months). A permanent position in a reputable professional services organisation. Opportunities to develop your skills and grow within the company. A collaborative and supportive work environment in Manchester.
If you are passionate about delivering excellent customer service and thrive in a professional services setting, we encourage you to apply today.
Customer Call Handler in Prestwich employer: Michael Page
Join a well-established organisation in the professional services industry, where you will thrive in a collaborative and supportive work environment in Manchester. With a competitive salary of £27,000, monthly bonuses, and opportunities for skill development and career growth, this role as a Customer Call Handler offers a meaningful and rewarding employment experience. Enjoy a healthy work-life balance with early finishes on Fridays, all while contributing to exceptional service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Call Handler in Prestwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Call Handler in Prestwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page!
How to prepare for a job interview at Michael Page
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
