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- Tasks: Ensure compliance with safer gambling practices and support customers professionally.
- Company: Medium-sized business services company committed to compliance and customer service.
- Benefits: Competitive salary, hybrid working, 25 days leave, and private medical insurance.
- Why this job: Join a growing team and make a real difference in promoting safer gambling.
- Qualifications: Experience in customer service and understanding of compliance processes required.
- Other info: Flexible hours with opportunities for career growth and remote work.
The predicted salary is between 22000 - 26000 £ per year.
As a Customer Service Agent, you will be responsible for ensuring the effective implementation of safer gambling practices within the organisation. This role requires a detail-oriented individual with a strong understanding of compliance processes and customer service within the business services sector.
This opportunity is with a medium sized company in the business services industry, known for its commitment to upholding compliance standards and delivering excellent customer service. The organisation values precision and adherence to regulations, focusing on creating a safe and responsible environment for its clients. Due to continued growth, they are currently recruiting for a newly created Customer Service Agent role to join their Compliance team on a permanent basis. The role is based in St Albans, and requires candidates who are flexible to work on evenings and weekends between 11am - 7pm or 12pm - 8pm.
Description
- Monitor and evaluate safer gambling practices to ensure compliance with industry regulations.
- Assist in identifying and addressing any potential gambling-related concerns.
- Provide support to customers, ensuring queries and concerns are handled professionally.
- Collaborate with internal teams to implement compliance strategies effectively.
- Maintain accurate records and documentation regarding compliance activities.
- Conduct regular reviews to ensure adherence to safer gambling policies.
- Report any compliance breaches and assist in rectifying issues promptly.
- Stay updated on industry regulations and safer gambling trends.
Profile
- A strong understanding of compliance and safer gambling practices within the business services sector.
- Experience in customer service and handling sensitive matters professionally.
- Excellent attention to detail and organisational skills.
- The ability to work collaboratively within a team and communicate effectively.
- A proactive approach to identifying and mitigating risks.
- Knowledge of relevant industry regulations and guidelines.
Job Offer
- Competitive salary ranging from 26,000 to 30,000 per annum plus bonus scheme.
- A permanent position based in St. Albans, offering stability and career growth opportunities.
- Hybrid working (2 days working from home), including 2 weeks remote working from any location after 6 months of service.
- 25 days annual leave plus bank holidays.
- Private medical insurance.
Customer Service Agent in Plymouth employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Plymouth
✨Tip Number 1
Get to know the company inside out! Research their values, especially around compliance and safer gambling practices. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle sensitive matters or compliance issues. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Agent in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and compliance. We want to see how your skills align with the role, so don’t be shy about showcasing your attention to detail and any relevant industry knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about safer gambling practices and how you can contribute to our team. Keep it professional but let your personality come through!
Showcase Your Team Spirit: Since collaboration is key in this role, mention any experiences where you’ve worked effectively within a team. We love candidates who can communicate well and support their colleagues, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team in St Albans!
How to prepare for a job interview at Michael Page
✨Know Your Compliance Stuff
Make sure you brush up on your knowledge of compliance processes and safer gambling practices. The company is all about upholding standards, so being able to discuss relevant regulations confidently will show that you're serious about the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've handled customer queries or sensitive matters professionally. Highlighting your ability to maintain a calm and helpful demeanour under pressure will resonate well with the interviewers.
✨Be Detail-Oriented
Since this role requires excellent attention to detail, practice articulating how you've successfully managed tasks that required precision. You might want to mention any systems or methods you use to stay organised and ensure compliance.
✨Flexibility is Key
The job requires flexibility in working hours, so be ready to discuss your availability. Showing that you're open to working evenings and weekends will demonstrate your commitment to the role and the team.