At a Glance
- Tasks: Coach colleagues to enhance performance and improve customer conversations.
- Company: Join a dynamic team focused on continuous improvement and coaching culture.
- Benefits: Competitive salary, hybrid working, free onsite parking, and impactful career opportunities.
- Other info: Flexible working with a focus on personal development and growth.
- Why this job: Make a real difference in colleague performance and customer outcomes.
- Qualifications: Experience in coaching within customer service or performance environments.
The predicted salary is between 45000 - 45000 £ per year.
As a Performance Coach, you'll work closely with operational teams to improve colleague performance through targeted coaching, behavioural development and high-quality customer conversations. Using performance data and quality insights, you'll deliver tailored coaching interventions that drive better customer outcomes and support a culture of continuous improvement.
We're looking for an experienced Performance Coach to join a growing team, working closely with operational colleagues and leaders to drive behavioural change, improve customer conversations and enhance overall performance. This role is focused on coaching rather than traditional training. You'll use performance data, quality insights and observation to identify development needs, deliver tailored coaching interventions, and support colleagues in achieving measurable improvements in customer outcomes.
Responsibilities- Deliver one-to-one coaching to colleagues and leaders
- Use quality and performance data to identify development needs
- Support new starters through their early development journey
- Enhance coaching capability within leadership teams
- Drive behavioural change and conversational excellence across the operation
- Partner with Operations, HR and L&D to improve colleague and customer outcomes
- Experience coaching within a contact centre, customer service, operations or performance environment
- Strong ability to influence and develop others through coaching conversations
- Comfortable analysing data and performance trends to identify development opportunities
- Experience coaching sales or customer service teams to improve performance and customer outcomes would be highly advantageous
- Passionate about developing people and creating a culture of continuous improvement
- Salary circa 45,000, with flexibility for an exceptional candidate
- Hybrid working with 2-3 days per week onsite in Grantham, with additional office attendance required depending on business needs
- Free onsite parking available
- Opportunity to make a real impact on colleague performance, coaching culture and customer outcomes
Performance Coach employer: Michael Page
At Michael Page, we pride ourselves on being an excellent employer that champions community impact through our Social Value Lead role. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth while making a meaningful difference in the property industry. Located in a vibrant area, we offer competitive salaries and a commitment to employee well-being, ensuring that you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Coach
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Performance Coach
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page!
How to prepare for a job interview at Michael Page
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
