At a Glance
- Tasks: Manage customer journeys and ensure smooth equipment onboarding and support.
- Company: Dynamic company in the industrial and manufacturing sector, based in Northwich.
- Benefits: Competitive salary of £50,000 to £60,000 and permanent role.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Be the go-to person for customers and enhance their rental experience.
- Qualifications: Experience in equipment hire, strong communication, and relationship management skills.
The predicted salary is between 31500 - 38500 £ per year.
This role is responsible for managing the customer journey from the point of sale or rental agreement through to completion, ensuring machines are successfully onboarded, customers meet their operational responsibilities, and opportunities to maximise revenue and service support are identified and delivered throughout the hire lifecycle.
Act as the single point of contact for all queries and enquiries relating to sales, operations, finance, and customers. Oversee and maintain the quality and consistency of the HDS (Hire, Demo and Stand-in) process. Ensure the delivery and handover process is completed to a consistently high standard. Implement and manage a robust process for daily and weekly machine checks while equipment is on hire, ensuring any issues are identified, escalated, and resolved promptly. Oversee and enhance the accuracy and quality of invoicing, including agreed hire rates, overtime charges, damage costs, downtime, hire pauses, and off-hire records. Oversee and continuously improve the machine inspection and reporting process to ensure accuracy, consistency, and compliance. Manage the final invoicing process, ensuring all applicable damage charges are recovered in accordance with company terms and that customer expectations are effectively managed throughout the hire lifecycle. Identify opportunities to enhance the rental process and improve efficiency.
A successful Equipment Rental Lead should have:
- Previous experience within the plant, machinery, or equipment hire industry.
- Strong understanding of rental operations and customer account management.
- Proven ability to build and maintain long-term customer relationships.
- Commercial awareness with the ability to identify and develop sales opportunities.
- Excellent organisational, communication, and relationship management skills.
- Ability to manage multiple priorities and perform effectively in a fast-paced environment.
- Experience supporting capital equipment sales or rental operations.
- Good understanding of machinery inspection, condition reporting, and damage assessment processes.
- Experience working collaboratively with service and engineering teams.
- Proficiency in CRM and/or rental management systems.
Salary between £50,000 and £60,000, dependent on the level of experience. Permanent role based in Northwich. Opportunity to work within the industrial and manufacturing sector.
If you're interested in this role, apply now.
Customer Focused - Equipment Rental Lead in Northwich employer: Michael Page
At Michael Page, we pride ourselves on being an excellent employer that champions community impact through our Social Value Lead role. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth while making a meaningful difference in the property industry. Located in a vibrant area, we offer competitive salaries and a commitment to employee well-being, ensuring that you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Focused - Equipment Rental Lead in Northwich
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Michael Page, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Customer Focused - Equipment Rental Lead at Michael Page.
We think you need these skills to ace Customer Focused - Equipment Rental Lead in Northwich
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Michael Page
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
