At a Glance
- Tasks: Assist customers with insurance claims and provide top-notch service over the phone.
- Company: Reputable Automotive Business in Leeds, expanding rapidly.
- Benefits: Competitive salary, full training, free parking, and no weekend shifts.
- Other info: Immediate interviews available; excellent career progression opportunities.
- Why this job: Join a growing team and make a real difference in customer service.
- Qualifications: Experience in customer service or vehicle repair/parts retail preferred.
The predicted salary is between 26200 - 26200 £ per year.
Michael Page have partnered with a reputable Automotive Business in Leeds to recruit for a Permanent Contact Centre Advisor to start asap due to expansion. This would be an exceptional opportunity for someone experienced within customer services or someone that has vehicle repair/vehicle parts retail experience.
As a Contact Centre Advisor, you will be working in the insurance department closely with customers who need to make a claim on their policy. You will be gathering all required details and support evidence handling the claim from the initial enquiry to settlement. The role will be handling a range of queries along the way, working closely with third parties and providers to come to a quick resolution, ensuring targets and service level agreements are met. Main communication with customers will be over the telephone through inbound and outbound calls, alongside looking after a busy inbox and responding to any emails coming into the business.
Profile:
- Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail
- Able to work under pressure in a fast-paced volume environment
- Excellent communication skills and a confident telephone manner
- Passionate about helping customers and delivering the best service
- An excellent team player
Job Offer:
- Salary of £26,200+
- Reputable business within the Automotive Sector
- Full training provided
- Excellent progression and development opportunities
- Growing business with lots of exciting plans for the year ahead
- Central location in Leeds, easily accessible from surrounding Bradford areas
- Free parking
- Excellent benefits
- No shift patterns or weekends
- Excellent facilities and offices
- Great team and culture
- Immediate interview and start
Contact Centre Advisor in Morley employer: Michael Page
Join a reputable Automotive Business in Leeds as a Contact Centre Advisor, where you will thrive in a supportive and dynamic work environment. With a focus on employee growth, the company offers full training, excellent progression opportunities, and a vibrant team culture, all while providing competitive benefits and a central location with free parking. This is an ideal opportunity for those passionate about customer service and looking to make a meaningful impact in a growing business.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Morley
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversation during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company. Think about what you want to know regarding their training and development opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed quickly, especially for roles like the Contact Centre Advisor where they’re looking to fill positions fast.
We think you need these skills to ace Contact Centre Advisor in Morley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience or any relevant skills in vehicle repairs or parts retail. We want to see how your background fits with the Contact Centre Advisor role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional, and make sure to mention your communication skills.
Showcase Your Communication Skills:Since this role involves a lot of phone work, it’s crucial to demonstrate your excellent communication skills. Whether it’s in your CV, cover letter, or during the interview, let us know how you handle customer queries and resolve issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at the automotive business in Leeds!
How to prepare for a job interview at Michael Page
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and customer service best practices. Familiarise yourself with common vehicle repair terms and processes, as this will show your potential employer that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and claims handling. Think about how you would handle difficult customers or resolve conflicts. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Communication Skills
Since the role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts over the phone.
✨Be Ready to Share Examples
Prepare specific examples from your past experiences that demonstrate your ability to work under pressure and deliver excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
