At a Glance
- Tasks: Manage customer orders and coordinate projects to keep everything running smoothly.
- Company: Dynamic FMCG company based in Manchester with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid work, private healthcare, and extra holidays for full attendance.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Be the key player in ensuring customer happiness and meeting project deadlines.
- Qualifications: Experience in customer service, strong organisation skills, and excellent communication abilities.
As a Project & Customer Coordinator in the FMCG industry, your role will involve managing customer orders and coordinating projects to ensure everything runs smoothly.
Based in Manchester, you'll play a key part in keeping customers happy and ensuring deadlines are met.
Client Details
This role is with a company in the FMCG industry based in Manchester.
Description
Coordinate product changes/formulations and updates with internal teams and customers.
Manage critical paths and milestones.
Manage multiple projects simultaneously.
Ensure all customer queries and concerns are addressed promptly and accurately.
Collaborate with stakeholders to maintain smooth workflows and processes.
Monitor and manage timelines for product changes to ensure timely delivery.
Maintain accurate records and documentation for product changes and customer interactions.
Identify and resolve potential issues related to customer service and product changes.
Provide regular updates and reports to management on progress and challenges.
Support continuous improvement initiatives within the customer service department.
Managing stock transition between old and new products.
Profile
A successful Product Change & Customer Coordinator should have
Experience in customer service or a similar role in the FMCG industry.
Very strong organisation and time-management skills.
Excellent communication and interpersonal abilities.
Strong stakeholder management skills.
Proficiency in managing multiple tasks and meeting deadlines.
Attention to detail and a proactive approach to problem-solving.
Confidence in working with internal and external stakeholders.
Desirable
Experience in the FMCG industry (not essential). Job Offer
Salary ranging from £31,500 to £34,000, dependent on the level of experience.
Permanent position based in Manchester. 50% hybrid (week 1: 2 days wfh, week 2: 3 days wfh).
Company pension matched up to 8%.
Private healthcare and life assurance.
Occupational health on site.
Free parking.
Extra holidays reward for full attendance.
If you're interested in this role, apply now.
People are at the heart of Michael Page.
We are committed to creating an inclusive environment.
As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences.
If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best
Project & Customer Coordinator in Middleton employer: Michael Page
Michael Page is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation across diverse European markets. With a strong commitment to employee development, you will have access to growth opportunities and the chance to lead impactful HR projects while enjoying the flexibility of a hybrid work model. Join us to be part of a supportive culture that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Project & Customer Coordinator in Middleton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Project & Customer Coordinator in Middleton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page!
How to prepare for a job interview at Michael Page
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
