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- Tasks: Lead the resolution of complex customer complaints and manage stakeholder relationships.
- Company: Fast-growing automotive finance company with a focus on customer satisfaction.
- Benefits: Salary up to £50,000, full-time office role, and career progression opportunities.
- Why this job: Make a real difference in customer experiences while advancing your career.
- Qualifications: Experience in complaints management within the automotive sector is essential.
- Other info: Join a dynamic team in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing automotive finance company is seeking a Complaints & Aftersales Manager to oversee complex customer cases. This role involves leading the resolution of high-risk complaints, managing stakeholder relationships, and ensuring compliance with FCA regulations.
The ideal candidate will have experience in complaints management within the automotive sector. The position offers a salary up to £50,000, a full-time office-based environment, and significant opportunities for career progression.
Senior Complaints & Aftersales Leader (FCA Regulated) in Manchester employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Complaints & Aftersales Leader (FCA Regulated) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive finance sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on FCA regulations and complaints management strategies. We want you to be the go-to expert in the room, so practice articulating your experience and how it aligns with the role.
✨Tip Number 3
Showcase your leadership skills! When discussing your past experiences, highlight how you've successfully led teams or projects in resolving complex customer cases. This will demonstrate your capability to manage high-risk complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Complaints & Aftersales Leader (FCA Regulated) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints management, especially within the automotive sector. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Complaints & Aftersales Leader role. Share specific examples of how you've successfully resolved complex customer cases in the past.
Showcase Your Stakeholder Management Skills: In this role, managing stakeholder relationships is key. Be sure to mention any experience you have in this area, and how you’ve navigated challenging situations while keeping everyone on board. We love a team player!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Michael Page
✨Know Your FCA Regulations
Make sure you brush up on FCA regulations relevant to complaints management. Understanding these rules will not only show your expertise but also demonstrate your commitment to compliance, which is crucial for the role.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully resolved complex customer complaints in the automotive sector. Be ready to discuss your approach, the challenges you faced, and the outcomes. This will help you stand out as a candidate with practical experience.
✨Showcase Stakeholder Management Skills
Since the role involves managing stakeholder relationships, prepare to talk about how you've effectively communicated and collaborated with different parties in past roles. Highlight any strategies you've used to maintain positive relationships during challenging situations.
✨Demonstrate Leadership Qualities
As a Senior Complaints & Aftersales Leader, you'll need to lead a team. Be prepared to discuss your leadership style and how you've motivated others to achieve their goals. Share examples of how you've fostered a positive team environment while tackling high-risk complaints.
