At a Glance
- Tasks: Engage with residents and keep them informed about housing projects.
- Company: Established not-for-profit organisation focused on quality housing solutions.
- Benefits: Competitive salary, supportive environment, and professional development opportunities.
- Other info: Convenient location in Manchester with opportunities for career growth.
- Why this job: Make a real difference in tenants' lives and enhance community engagement.
- Qualifications: Experience in housing, strong interpersonal skills, and a proactive problem-solving approach.
The predicted salary is between 32338 - 39524 £ per year.
A Communications & Engagement Specialist works on housing or regeneration projects, making sure residents are kept informed, involved, and supported throughout changes to their homes or community.
Client Details: This is a well-established organisation within the not-for-profit sector, specialising in property and housing services. They are a medium-sized organisation committed to providing quality housing solutions and improving the lives of their tenants.
Description:
- Develop and deliver communications
- Create clear, simple updates for residents (letters, newsletters, FAQs, digital content)
- Lead resident and community engagement
- Plan and run consultations, drop-ins, surveys, and community events
- Gather and use feedback
- Collect resident feedback and ensure it is shared with project teams to influence decisions
- Manage stakeholder relationships
- Work with internal teams, contractors, councils, and partners to keep communication aligned
- Support project delivery
- Help deliver engagement plans and ensure activities are completed on time
- Monitor engagement activity
- Track communications and engagement work, keeping accurate records and reporting on outcomes
- Manage issues and risks
- Identify concerns from residents and help resolve or escalate them appropriately
Profile: A successful Tenancy Engagement Officer should have:
- Experience within the property or housing sector, ideally in a not-for-profit setting.
- Strong interpersonal skills and the ability to build trust with tenants.
- Knowledge of tenancy agreements and housing regulations.
- Proficiency in maintaining accurate records and using relevant software systems.
- A proactive approach to problem-solving and decision-making.
- A commitment to providing excellent customer service.
Job Offer:
- Competitive salary ranging from 32,338 to 39,524 per annum.
- Opportunities to make a positive impact in the not-for-profit sector.
- Supportive work environment within the property industry.
- Professional development opportunities.
- Convenient location in Manchester.
This is an excellent opportunity for a Tenancy Engagement Officer to make a meaningful difference in the lives of tenants. If you're passionate about housing and community engagement, apply today!
Resident Engagement & Communications Lead in Manchester employer: Michael Page
As a medium-sized organisation in the not-for-profit sector, we pride ourselves on fostering a supportive work environment that prioritises employee growth and development. Our commitment to quality housing solutions allows our team to make a meaningful impact in the lives of tenants, while our convenient location in Manchester offers a vibrant community atmosphere. Join us to be part of a dedicated team that values collaboration, innovation, and excellent customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Engagement & Communications Lead in Manchester
✨Tip Number 1
Get to know the organisation! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Attend local events or webinars related to housing and community engagement. Connecting with people in the field can lead to valuable insights and potential job leads.
✨Tip Number 3
Prepare for interviews by practising common questions related to resident engagement and communications. Think about specific examples from your experience that demonstrate your skills and commitment to excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Resident Engagement & Communications Lead in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in the property or housing sector. We want to see how your skills align with the role of a Communications & Engagement Specialist, so don’t hold back!
Showcase Your Communication Skills:Since this role is all about keeping residents informed and engaged, demonstrate your ability to create clear and simple updates. Include examples of past communications you've developed, like newsletters or digital content.
Highlight Your Interpersonal Skills:We’re looking for someone who can build trust with tenants. Share specific instances where you’ve successfully managed stakeholder relationships or resolved issues, as this will show us you’re the right fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to make a difference in the community.
How to prepare for a job interview at Michael Page
✨Know Your Stuff
Make sure you brush up on the specifics of housing regulations and tenancy agreements. Familiarise yourself with the organisation's projects and values, so you can speak confidently about how your experience aligns with their mission.
✨Showcase Your Communication Skills
As a Resident Engagement & Communications Lead, your ability to communicate clearly is key. Prepare examples of how you've created effective communications in the past, whether it's newsletters or community updates, and be ready to discuss your approach to engaging residents.
✨Engagement is Key
Think about how you would plan and run consultations or community events. Be prepared to share your ideas on gathering feedback from residents and how you would ensure their voices are heard throughout the project lifecycle.
✨Build Relationships
Demonstrate your interpersonal skills by discussing how you've built trust with tenants or stakeholders in previous roles. Highlight any experience you have in managing relationships with internal teams or external partners, as this will show your ability to collaborate effectively.
