Internal Account Manager in Manchester

Client Details

The organisation operates in the Retail industry in Manchester.

Description

• Manage a portfolio of customer accounts, maintaining clear and helpful contact throughout the customer journey.
• Build strong working relationships with customers to understand their needs and provide accurate account support.
• Respond to customer queries promptly, providing clear updates and practical resolutions where possible.
• Keep account records up to date so customer information is accurate and easy to access.
• Coordinate customer requests with relevant internal teams to help deliver a smooth service.
• Follow up on open queries and agreed actions, ensuring customers receive timely progress updates.
• Identify opportunities to improve the service provided to existing customers through regular account contact.Manage a portfolio of strategic customer accounts, acting as the primary office-based point of contact and building strong relationships with key stakeholders.
• Support customer retention and account growth by maintaining regular communication and coordinating activity between customer visits.
• Follow up on quotations, commercial opportunities, and identify cross-selling and upselling opportunities to maximise revenue.
• Coordinate contract mobilisation, implementation, and customer action plans to ensure smooth onboarding and ongoing account success.
• Deliver excellent customer service by managing enquiries through to resolution, meeting SLAs, and escalating commercial risks where necessary.
• Maintain accurate account administration, including pricing schedules, product updates, samples, product trials, and CRM records.
• Support Quarterly Business Reviews and collaborate with internal teams to ensure seamless service delivery and effective account management.
• Work closely with Account Managers, Procurement, and operational teams to improve customer satisfaction, drive commercial opportunities, and support the continued growth of strategic accounts.

Profile

The ideal candidate should have:

• Strong commercial awareness
• Excellent written and verbal communication skills
• Highly organised
• Strong Microsoft office skills
• Excellent attention to detail
• Ability to manage multiple priorities

Desirable:

• Care Sector experience
• Tender support experience
• Project coordination
• Pricing administration

Job Offer

• Annual salary of 30,000 with 25% bonus
• A permanent position based in Manchester, providing job security and stability.
• Opportunities for professional development and career progression.
• Supportive team environment within the customer service department.
• Access to a range of benefits to support your professional and personal growth.

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