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- Tasks: Deliver exceptional customer service and resolve complaints for a luxury automotive brand.
- Company: Join a leading premium automotive brand known for its quality and excellence.
- Benefits: Competitive salary of £26,000 - £27,000 and opportunities for career growth.
- Why this job: Be the voice of the customer and make a difference in their experience.
- Qualifications: Experience in B2C customer service, especially in luxury brands, with strong communication skills.
- Other info: Dynamic role with a focus on high-quality case resolutions and customer advocacy.
The predicted salary is between 26000 - 27000 £ per year.
A leading premium automotive brand is seeking a Customer Service Representative to deliver exceptional service and resolve complaints. The role involves handling enquiries across multiple channels, advocating for the customer, and ensuring high-quality case resolutions.
Ideal candidates will have experience in B2C customer service, particularly within luxury brands, possess strong communication skills, and the ability to manage complex issues.
A salary of approx. £26,000 - £27,000 is offered based on experience.
Luxury B2C Customer Service & Complaints Advisor employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury B2C Customer Service & Complaints Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the luxury automotive sector on LinkedIn or at industry events. We can’t stress enough how personal connections can open doors for you.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to showcase your customer service skills. We recommend role-playing with a friend to nail down your responses to tricky questions.
✨Tip Number 3
Research the brand! Knowing the ins and outs of the company will help you stand out. We suggest diving into their values and recent news to show you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you prepare for interviews and ace them!
We think you need these skills to ace Luxury B2C Customer Service & Complaints Advisor
Some tips for your application 🫡
Show Your Passion for Luxury Brands: When writing your application, let us know why you’re excited about working with a premium automotive brand. Share any relevant experiences that highlight your passion for luxury customer service.
Highlight Your Communication Skills: We want to see how you communicate! Use clear and concise language in your application. Give examples of how you've effectively handled customer enquiries or complaints in the past.
Demonstrate Problem-Solving Abilities: In this role, you'll be managing complex issues. Make sure to include specific instances where you've successfully resolved customer complaints or challenges, showcasing your ability to think on your feet.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Michael Page
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury automotive brand thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your B2C Experience
Be ready to discuss your previous experience in B2C customer service, especially within luxury brands. Prepare specific examples of how you've handled complaints or complex issues, highlighting your problem-solving skills and ability to advocate for customers.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by practising active listening. Make sure to engage with the interviewer, ask clarifying questions, and summarise their points to show that you understand their needs and expectations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle customer complaints. Think of a few challenging situations you've faced in the past and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
