At a Glance
- Tasks: Lead retention strategies and enhance customer lifetime value for a booming beauty subscription brand.
- Company: Join a leading beauty subscriptions business with a focus on innovation.
- Benefits: Competitive salary, bonus, and fully remote work across Europe.
- Other info: Opportunity to work with AI tools and collaborate with cross-functional teams.
- Why this job: Make a real impact in a fast-paced environment while shaping customer experiences.
- Qualifications: 7+ years in Product Management with a focus on Ecommerce retention.
We're looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for a fast-growing subscription business.
Client Details: A leading beauty subscriptions business.
Description:
- Own retention and LTV strategy for the subscription customer journey
- Lead a high-velocity experimentation program across onboarding, engagement, churn prevention, and win-back experiences
- Identify churn signals and develop proactive product interventions before cancellation intent is locked in
- Define KPIs, measurement frameworks, and success metrics for retention and lifecycle performance
- Partner closely with Analytics to interpret cohort behavior, funnel performance, and customer trends
- Work with Design to shape UX flows, in-product messaging, and retention experiences
- Translate insights into product requirements, prioritization decisions, and roadmap execution
- Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity
- Align cross-functional stakeholders across Marketing, CX, Finance, and Operations to deliver a consistent customer experience
- Communicate experiment results, learnings, trade-offs, and next bets to leadership
Profile:
- 7+ years in Product Management with a focus on Retention in Ecommerce
- Experience working in Ecommerce Subscriptions business is essential for this role
- Proven success improving LTV, retention, engagement, or churn metrics in subscription-based businesses
- Strong experimentation background with A/B testing, hypothesis development, statistical analysis, and data-driven decision making
- Deep analytical capability with experience in cohort analysis, behavioral insights, and customer data interpretation
- Experience with product analytics and experimentation platforms
- Strong product judgment, prioritization skills, and ability to operate in ambiguity
- Ability to influence and lead cross-functional teams in fast-paced environments
- Commercial awareness including understanding of margin, COGS, and operational trade-offs
- Comfortable leveraging AI tools and LLMs to improve workflows, research, and product development
Job Offer: £80k - £90k + Bonus and Bens. Fully Remote - can be based anywhere in Europe. (Please note that this is an ongoing contract and will be paid as a freelancer or through your limited company.)
Senior Product Manager - Retention - Beauty Brand in London employer: Michael Page
At Michael Page, we pride ourselves on being an excellent employer that champions community impact through our Social Value Lead role. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth while making a meaningful difference in the property industry. Located in a vibrant area, we offer competitive salaries and a commitment to employee well-being, ensuring that you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager - Retention - Beauty Brand in London
✨Discover Your Niche
In the product management and development realm, it's crucial to find your specific niche. Are you into agile methodologies or more traditional project management? Make sure your portfolio showcases your strengths in your chosen area—this helps you stand out to potential clients who are looking for that expertise.
✨Join Product Management Communities
Connecting with other freelancers in product management can open doors for collaborations and referrals. Join communities like ProductCoalition or PMHQ on LinkedIn. Engage in discussions, share your experiences, and let people know you’re on the lookout for freelance gigs—they can lead you to opportunities you wouldn't find otherwise.
✨Craft a Killer Online Portfolio
As a freelancer, your online presence is everything. Create a compelling portfolio that highlights your past projects, including case studies and testimonials from previous clients. Use platforms like Behance or your own website to display your work visually—this gives potential clients a taste of what they can expect when they hire you.
✨Pitch to Startups and Local Businesses
Look for startups or local businesses that need help with product management or development. These smaller organisations often look for freelance talent and appreciate fresh ideas. Reach out directly via email or at networking events, and propose how you can help them with their current challenges. Don’t forget to check out opportunities directly on platforms like ours at Michael Page—it’s where many freelancers find their next gig.
We think you need these skills to ace Senior Product Manager - Retention - Beauty Brand in London
Some tips for your application 🫡
Showcase Your Product Management Experience:When applying for the freelance Senior Product Manager - Retention - Beauty Brand role at Michael Page, make sure your CV highlights your relevant product management experience. Include specific projects where you led product development, focusing on how you identified user needs and managed the development cycle. This gives us a clear picture of your skills and real-world applications.
Prepare a Portfolio of Your Work:A stellar portfolio can make all the difference in the freelance world! Put together case studies of previous products you've worked on, including your role in the project, challenges faced, and the impacts of your decisions. We love seeing tangible results and learning about your thought process.
Be Ready to Discuss Your Methodologies:In your application, mention any specific methodologies or frameworks you’re familiar with, like Agile or Scrum. We’re interested in how you approach product development, so sharing your working methods could really set you apart as a candidate.
Outline Your Availability and Rates:As a freelancer, it’s important to be upfront about how much time you can dedicate to the role and your rate. Make sure to include this information in your cover letter — it shows you're transparent and ready to jump in at Michael Page. Plus, it helps us understand if we can align expectations from the get-go!
How to prepare for a job interview at Michael Page
✨Show Off Your Product Vision
For a freelance Senior Product Manager - Retention - Beauty Brand role, it’s crucial to demonstrate your ability to not just manage products, but to have a vision for them. Prepare to discuss previous projects where you identified a gap in the market or improved an existing product—show how your insights led to tangible results.
✨Be Ready for Agile Discussions
Agile methodologies are the bread and butter of product management. Brush up on your knowledge of Agile principles, and be prepared to discuss how you've implemented Scrum or Kanban in past projects. We want to see your familiarity with tools like JIRA or Trello, and how you've used them to streamline workflows.
✨Portfolio Power
As a freelancer, your portfolio speaks volumes. Make sure it showcases a variety of projects that highlight your skills in product development, user research, and stakeholder management. Include case studies that outline your role, the challenges you faced, and how your solutions brought value.
✨Master the Pricing Conversation
Freelancing often comes down to negotiating your worth. Be prepared to discuss your rates confidently. Know what you bring to the table, and don’t shy away from justifying your pricing based on your past successes and the unique skills you offer—this is how we ensure a good fit with Michael Page.
