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- Tasks: Lead product rollouts and oversee client onboarding processes in a dynamic banking environment.
- Company: Join a well-established financial services organisation committed to excellence across Asia and beyond.
- Benefits: Enjoy a competitive salary, professional growth opportunities, and a comprehensive benefits package.
- Why this job: Make a real impact in banking by driving product innovation and enhancing client experiences.
- Qualifications: Proven banking expertise, strong team management skills, and advanced Excel proficiency required.
- Other info: Collaborative work culture with excellent career advancement potential.
The predicted salary is between 72000 - 108000 £ per year.
We are looking for a Senior Manager - Product, Client Onboarding & Business Support Role to lead & oversee product roll out, related risks & provide essential business support from a Business Management perspective to ensure the smooth running of the team. This role requires a proactive professional with expertise in banking & management.
Client Details: The hiring organisation is a well-established entity within the financial services industry. They are committed to delivering excellence in banking and financial services across Asia and the wider world.
Description: About the London Corporate & Institutional Banking Team. The Corporate & Institutional Banking team engages across 2 client pools:
- Corporate Banking client pool;
- Institutional client pool;
For the above client pools, it employs the following product groups:
- Global Transaction Banking (Trade Finance, Correspondent banking & Cash management);
- Structured Trade Finance;
- Real Estate Finance;
The Corporate Banking client pool consists of both FTSE or equivalent companies across the UK and Europe as well as large corporate clients within the network of The Group.
Team Structure and Reporting Lines: The Senior Manager reports into the Head of Corporate & Institutional Banking. The following lines report into the Senior Manager:
- Senior Analyst
- CDD Analyst x4
- Business Support Analyst
CORE RESPONSIBILITIES:
- Drive the product development within C&IB alongside existing products and expand on product range via product proposals.
- Affirm that support specific for C&IB is undertaken by COO team to ensure that all risks as identified on ongoing basis.
- Joint responsibility with Head of Trade Finance Sales on utilization of existing FI trade flows (with support from Trade Finance Middle Office).
Projects & System Developments:
- Ensure output from regulatory horizon scanning is embedded within the team and complies with the requirements.
- Provide system updates for increasing efficiencies of Operational process.
- Coordination with appropriate stakeholders.
- Review details of changes in line with Group Requirements.
- Carry out UAT of the new or modified Systems, Compliance/Governance, Operational efficiencies and provide remedies if required.
- Ensure that the enhancements offer better customer experience.
Business Support:
- Drive the client onboarding process from both CDD/KYC.
- Overseeing the team responsible for this function.
- Collate and obtain information from clients including but limited to identification and verification, transactional information.
- Challenge RMs on accuracy of statements and information.
- Maintain review diary for client base.
- Handle queries on both client transactions and client relationships when Compliance is being addressed.
- Maintain the physical and electronic archive for client files.
- Ensure adherence of the wider team to relevant data quality requirements.
- Providing support; payment support and ensuring continuity for retail queries.
Team Management:
- Managing and developing the team.
- Assigning tasks and delegating duties.
- Responsible for team’s deliverables.
Compliance Responsibilities: Whilst The Bank’s Compliance Department publishes policies, procedures, guidance, white papers surrounding Anti-Money Laundering rules and regulations, your responsibility will be to ensure that the Relationship Managers/Analysts/Support Staff are aware and familiar with regulations and risks from a Business Management perspective as and when new regs are actionable or the Bank launches a new product. You must be able to identify any potential risks that a customer, operation/transaction may bring to London, flag it and/or escalate it to the appropriate Senior staff members.
Profile: A successful Senior Manager - Product, Client Onboarding & Business Support should have:
- Proven expertise in banking.
- Proven Team Management experience.
- Strong Business Management skills; rolling out new projects that could be related to product launches, new regulations coming in, upskilling the wider MO and BO functions.
- Strong knowledge of product governance frameworks and regulatory compliance on KYC and CDD, client onboarding.
- Proficient in Excel (Advanced Level).
Job Offer: Competitive salary of £k per annum. Permanent position within the financial services industry. Opportunities for professional growth and development. Collaborative and structured working environment. Comprehensive benefits package (details to be provided).
If you are an experienced professional in banking this is an excellent opportunity to take the next step in your career. Apply today to join a reputable organisation as a Senior Manager - Product Governance and Business Support.
Senior Manager - Product, Client Onboarding & Business Support in London employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Product, Client Onboarding & Business Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and financial services industry. Attend events, webinars, or even casual meet-ups to get your name out there. You never know who might have a lead on that Senior Manager role!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, client pools, and recent news. This will help you tailor your answers and show them you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your experience in product management and team leadership, as these are key for the Senior Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community, so make sure to highlight your relevant skills and experiences.
We think you need these skills to ace Senior Manager - Product, Client Onboarding & Business Support in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. We want to see that you understand the role and how your experience aligns with what we're looking for.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor your CV and cover letter to highlight your relevant experience in banking and team management. Show us how you can drive product development and support client onboarding effectively.
Showcase Your Skills: Make sure to emphasise your strong business management skills and any experience with regulatory compliance. We’re keen on seeing how you’ve handled similar responsibilities in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Michael Page
✨Know Your Products Inside Out
Make sure you have a solid understanding of the products related to Corporate and Institutional Banking. Familiarise yourself with Global Transaction Banking, Structured Trade Finance, and Real Estate Finance. Being able to discuss these confidently will show your expertise and readiness for the role.
✨Demonstrate Team Management Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in delegating tasks, overseeing deliverables, and developing team members. This will be crucial as the role involves managing analysts and ensuring their compliance with regulations.
✨Showcase Your Risk Management Knowledge
Be ready to discuss how you identify and mitigate risks in banking operations. Bring up specific instances where you've flagged potential issues or implemented solutions. This will demonstrate your proactive approach and understanding of the regulatory landscape.
✨Engage with Stakeholders
Think about how you've coordinated with various stakeholders in previous roles. Prepare to share examples of how you've ensured smooth communication and collaboration, especially when it comes to product rollouts and system developments. This will highlight your ability to drive projects forward effectively.
