At a Glance
- Tasks: Lead a team to deliver top-notch facilities management and customer service.
- Company: Join a well-established public sector organisation focused on quality services.
- Benefits: Enjoy a structured environment with opportunities for professional growth.
- Other info: Be part of a supportive culture that values service excellence.
- Why this job: Make a real impact by enhancing customer experiences and leading a dynamic team.
- Qualifications: Experience in facilities management and strong leadership skills.
The predicted salary is between 50000 - 60000 € per year.
As Senior Facilities Manager, you will take ownership of both team leadership and customer service delivery, ensuring that occupiers, stakeholders, and visitors receive a best-in-class experience at all times. You will lead, inspire, and develop a team of Facilities Managers while embedding a strong service-led culture aligned to high operational and safety standards.
Client Details: The role is with a well-established organisation in the public sector. As a part of a large organisation, the successful candidate will have the opportunity to work within a structured environment focused on delivering high-quality services.
Description
Key Responsibilities
- Customer Service & Stakeholder Engagement
- Lead the delivery of a premium, customer-focused FM service across your portfolio, ensuring customer expectations are consistently exceeded.
- Build strong relationships with occupiers and stakeholders, proactively seeking feedback to continuously enhance service delivery.
- Maintain visible leadership presence across sites, ensuring high presentation standards and a positive customer experience.
- Work closely with service partners to ensure service excellence through effective KPI and SLA management.
- Team Leadership & Development
- Lead, mentor, and develop a team of Facilities Managers, ensuring high performance, engagement, and capability across the team.
- Set clear objectives, conduct regular 1:1s, and implement structured development plans.
Senior FM in London employer: Michael Page
As a Senior Facilities Manager in this well-established public sector organisation, you will thrive in a supportive and collaborative work culture that prioritises employee development and customer satisfaction. With a strong focus on leadership and team growth, you will benefit from structured career progression opportunities while contributing to a meaningful mission that impacts the community positively. Enjoy the unique advantage of working in a dynamic environment where your efforts directly enhance service delivery and stakeholder engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior FM in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in leading teams and delivering exceptional customer service. Share specific examples of how you've inspired and developed your team.
✨Tip Number 3
Be proactive in your job search! Instead of waiting for job postings, reach out directly to companies you're interested in. Express your enthusiasm for their work and ask if they have any upcoming opportunities. It shows initiative and can set you apart!
✨Tip Number 4
Apply through our website! We’ve got a range of exciting roles that could be perfect for you. Plus, applying directly can sometimes give you an edge, as it shows your genuine interest in joining our team.
We think you need these skills to ace Senior FM in London
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've inspired and developed others in previous roles, so share specific examples that showcase your leadership style.
Customer Service is Key:Since this role is all about delivering a top-notch customer experience, don’t forget to mention your approach to customer service. We love to hear about how you've gone above and beyond to meet client needs and enhance service delivery.
Be Specific About Your Achievements:Use quantifiable achievements to back up your claims. Whether it’s improving KPIs or enhancing stakeholder engagement, we want to see the impact you’ve made in your previous roles. Numbers speak louder than words!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us during the hiring journey.
How to prepare for a job interview at Michael Page
✨Know Your Customer Service Inside Out
As a Senior Facilities Manager, you'll need to demonstrate your commitment to customer service. Research the organisation's approach to customer engagement and think of examples from your past experiences where you've exceeded customer expectations. Be ready to discuss how you would maintain high presentation standards and ensure a positive experience for all stakeholders.
✨Showcase Your Leadership Skills
This role is all about leading and developing a team. Prepare to share specific instances where you've successfully led a team, mentored individuals, or implemented performance improvements. Think about how you can inspire others and create a strong service-led culture, as this will be key in your discussions.
✨Understand the Importance of KPIs and SLAs
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to facilities management. Be prepared to discuss how you've managed these metrics in previous roles and how you plan to ensure service excellence through effective management in this new position.
✨Engage with Stakeholders Proactively
Building strong relationships with occupiers and stakeholders is crucial. Think about how you can proactively seek feedback and enhance service delivery. Prepare examples of how you've engaged with stakeholders in the past and how you would apply that experience to this role.
