At a Glance
- Tasks: Lead a team managing disrepair cases and improve customer outcomes in property services.
- Company: Join a respected not-for-profit organisation focused on high-quality housing.
- Benefits: Competitive salary, hybrid working, and professional development opportunities.
- Other info: Dynamic role with significant responsibility and exposure to senior leadership.
- Why this job: Make a real difference in residents' lives while enhancing property performance.
- Qualifications: Experience in property management and strong leadership skills required.
The Regional Disrepair Manager will oversee the management of disrepair cases within the construction department of a not-for-profit organisation. This role requires expertise in compliance, stakeholder engagement, and ensuring the delivery of high-quality services.
Client Details: This opportunity is with a large and highly regarded organisation responsible for managing a substantial residential property portfolio across London and the South East. Committed to delivering safe, high-quality homes and exceptional customer service, the organisation places residents at the heart of its operations. Through a strong focus on property standards, compliance, and service improvement, it continually invests in maintaining and enhancing its housing portfolio while ensuring customers receive a responsive and transparent service.
The Regional Property Manager will play a critical leadership role in managing disrepair, complex repairs, insurance claims, complaints, alterations requests, and responsive repairs activity within a designated region. Leading a team of surveying and operational professionals, the successful candidate will drive contractor performance, improve customer outcomes, manage risk, and ensure services are delivered efficiently, compliantly, and in line with organisational objectives.
This is an excellent opportunity for an experienced property professional who combines strong technical knowledge with exceptional people leadership and stakeholder management skills.
Description- Lead and develop a regional team responsible for disrepair, complex repairs, insurance claims, complaints, alterations requests, and responsive repairs activities.
- Manage contractor performance, ensuring contractual obligations, service standards, and key performance indicators are consistently achieved.
- Oversee the effective management of disrepair cases, ensuring risks are mitigated and appropriate resolutions are delivered.
- Act as a subject matter expert on complex property matters, supporting legal proceedings and dispute resolution where required.
- Monitor operational workstreams, ensuring accurate record keeping, reporting, and governance controls are maintained.
- Review service delivery performance and implement continuous improvement initiatives to enhance customer outcomes.
- Manage budgets and financial performance, ensuring expenditure is controlled and resources are utilised effectively.
- Build and maintain productive relationships with internal teams, contractors, legal representatives, and external stakeholders.
- Analyse customer feedback, complaints data, and operational trends to identify opportunities for service improvement.
- Ensure repairs and property-related activities are delivered in accordance with regulatory requirements, policies, and best practice.
- Provide regular performance reporting and assurance to senior leadership.
- Promote a customer-focused culture that delivers transparent communication and high-quality service delivery.
- Proven experience managing disrepair cases within a housing, property, or regulated environment.
- Strong leadership experience managing multidisciplinary property or repairs teams.
- Experience of contract management and contractor performance management.
- Demonstrable background overseeing complex repairs, complaints, insurance claims, or related property services.
- Experience presenting evidence or acting as an expert witness in relation to disrepair matters.
- Strong understanding of property maintenance, surveying principles, and responsive repairs operations.
- Excellent stakeholder management skills with the ability to influence at all levels.
- Strong analytical, reporting, and problem-solving capabilities.
- Experience managing budgets and delivering services within financial constraints.
- Excellent written and verbal communication skills.
- Highly organised with strong attention to detail and governance compliance.
- Ability to manage multiple priorities within a fast-paced operational environment.
- Full UK driving licence and access to a vehicle for business use.
- Experience within social housing or a related property sector.
- Professional qualification in building surveying, construction, property, or a related discipline.
- Experience leading service improvement or customer experience initiatives.
- Knowledge of housing disrepair legislation and relevant regulatory frameworks.
- Experience working with legal teams and external partners on complex property cases.
- Competitive salary of £59,983 - £63,139.
- Permanent leadership opportunity within a large and diverse property portfolio.
- Significant responsibility for improving customer outcomes and property performance.
- Broad stakeholder engagement across operational, commercial, and legal functions.
- Hybrid working arrangements and flexible working options.
- Opportunity to lead service improvements and drive operational excellence.
- Visible role with strong exposure to senior leadership.
- Supportive environment with ongoing professional development opportunities.
- Meaningful position delivering tangible impact for residents and communities across the region.
Regional Disrepair Manager in London employer: Michael Page
As a leading not-for-profit organisation managing a substantial residential property portfolio across London and the South East, we pride ourselves on our commitment to delivering safe, high-quality homes while placing residents at the heart of our operations. Our supportive work culture fosters professional growth through ongoing development opportunities, and our hybrid working arrangements ensure a healthy work-life balance. Join us in making a meaningful impact in the community as you lead a dedicated team towards operational excellence and improved customer outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Disrepair Manager in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Michael Page, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Regional Disrepair Manager at Michael Page.
We think you need these skills to ace Regional Disrepair Manager in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Michael Page
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
