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- Tasks: Oversee and optimise Customer Collaboration in the UK, driving improvements in customer experience metrics.
- Company: Leading FMCG company known for innovation and quality products.
- Benefits: Competitive salary, car allowance, bonus, and hybrid working setup.
- Why this job: Join a dynamic team and make a real impact in the supply chain sector.
- Qualifications: Experience in supply chain or customer operations with strong analytical and leadership skills.
- Other info: Long-term career prospects in a collaborative and innovative environment.
The predicted salary is between 90000 - 100000 £ per year.
We are seeking a Customer Supply Chain Manager to oversee and optimise our Customer Collaboration function in the UK. This position is responsible for monitoring the total performance of how the company executes plans with Customers across Commercial and Supply Chain.
The organisation is a prominent player in the FMCG sector, recognised for its innovative approach and commitment to delivering quality products. As a large organisation, it provides a robust structure and opportunities for growth within the procurement and supply chain department.
Description
- Relationship development with key senior contacts within the Customer Commercial and Supply Chain teams.
- Drives Improvement in Customer experience metrics (Dispatch Rate, Overdue payments, Forecast Accuracy & Bias, Invoice Accuracy, On Shelf Availability, Claims Completion Times, # of escalations and time spent on escalations, Trade Terms compliance).
- Understand Customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) to develop opportunities for improved service, reduced cost to serve, and improved on-shelf availability.
- Management of the team of Customer Collaboration Specialists providing support and structure for individual and team development, and set priorities/guidance for the extended Customer team.
- Coach the team to close skills gaps across finance, Commercial, and SC knowledge.
- Ensure Customer insight is fed into the forecast process, working in partnership with CD to achieve this.
- Be the main contact point for the Customer Development Director(s) within the Customer Operations team.
- Agreeing joint improvement plans with Customer Commercial and Supply Chain teams.
Profile
- Supply Chain and/or Customer Operations Experience - An experienced SC and/or Customer Experience Manager who can align sales and logistics with supply chain capabilities and customer needs.
- Strong analytical Skills - Champions and uses data to drive insight, quickly able to identify problems, root causes, and solutions.
- Leadership abilities - Highly motivated to make the best contribution and bring out the best in others.
- Commercial Business Understanding - Understands the Customer and Company P&L and how the end-to-end Order to Cash cycle operates.
- Relationship Building, Partnering, and Influencing - Ability to partner and build trust with a range of stakeholders both internally and externally.
Job Offer
- Competitive salary ranging from £90,000 to £100,000 pa.
- Car allowance, bonus, and additional benefits.
- Permanant position with long-term career prospects.
- Opportunity to work within a large organisation in the FMCG industry.
- Collaborative and innovative work environment.
- Hybrid Working Setup: 3 days/week working onsite.
If you are ready to take the next step in your career as a Customer Supply Chain Manager, apply now to join a leading company in the FMCG sector.
Customer Supply Chain Manager UK in London employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Manager UK in London
✨Tip Number 1
Network like a pro! Reach out to people in the FMCG sector, especially those who work in supply chain roles. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company’s culture and values. Tailor your responses to show how your experience aligns with their goals, especially around customer collaboration and supply chain optimisation.
✨Tip Number 3
Practice your analytical skills! Be ready to discuss how you've used data to drive improvements in past roles. Highlight specific metrics you've influenced, like forecast accuracy or on-shelf availability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Customer Supply Chain Manager UK in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Supply Chain Manager. Highlight your experience in supply chain and customer operations, and don’t forget to showcase those strong analytical skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific metrics or achievements that demonstrate your ability to drive improvement in customer experience.
Showcase Leadership Experience: We want to see how you’ve led teams in the past. Share examples of how you’ve nurtured talent and built high-performing teams. This will show us you have the leadership abilities we value.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our innovative team.
How to prepare for a job interview at Michael Page
✨Know Your Metrics
Familiarise yourself with key performance metrics like Dispatch Rate and Forecast Accuracy. Be ready to discuss how you've used data in the past to drive improvements in these areas, as this will show your analytical skills and understanding of customer operations.
✨Build Relationships
Prepare examples of how you've successfully built relationships with stakeholders in previous roles. Highlight your ability to influence and partner with both internal teams and customers, as relationship building is crucial for this role.
✨Showcase Leadership Skills
Think of specific instances where you've led a team or project. Be prepared to discuss how you motivate others, set high standards, and foster a collaborative environment. This will demonstrate your leadership abilities and emotional intelligence.
✨Understand the Business
Research the company's P&L and the Order to Cash cycle. Be ready to discuss how you can identify process improvement opportunities within this framework. Showing that you understand the commercial side of the business will set you apart from other candidates.
