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- Tasks: Lead a dynamic customer service team to deliver exceptional service and drive performance.
- Company: Join a well-established banking organisation with a strong customer-centric culture.
- Benefits: Competitive salary, permanent position, and a collaborative work environment in central London.
- Why this job: Make a real impact by enhancing customer satisfaction and shaping the future of service delivery.
- Qualifications: Experience in banking or financial services, with proven team management skills.
- Other info: Opportunity for professional growth in a fast-paced, innovative setting.
The predicted salary is between 40000 - 45000 ÂŁ per year.
Oversee a high‑performing customer service team within a leading banking organisation, ensuring exceptional service delivery across all customer touch points. This role requires strong leadership capabilities, effective problem‑solving, and confident decision‑making to drive team performance, maintain service excellence, and support continuous improvement across the function.
The client is a well‑established banking organisation known for its strong customer‑centric culture and commitment to service excellence. They offer a collaborative, fast‑paced environment where leaders are empowered to drive improvements and shape the future of their customer operations.
In this role you will:
- Lead and motivate the customer service team to consistently meet and exceed performance targets.
- Develop and execute initiatives that strengthen customer satisfaction and support long‑term retention.
- Monitor individual and team performance, providing regular coaching, guidance, and constructive feedback.
- Handle escalated customer issues promptly and professionally, ensuring effective resolution.
- Review service metrics and produce clear, insightful reports for senior management.
- Work closely with cross‑functional teams to optimise processes and enhance overall service delivery.
- Maintain strict adherence to company policies, regulatory requirements, and industry standards.
- Proactively identify areas for improvement and drive continuous development within the team.
To be considered you will have:
- Experience in a banking environment or similar financial services industry.
- Proven experience in team management within customer service or a similar role.
- Strong problem-solving and decision-making skills.
- A results-driven approach with a focus on customer satisfaction.
- Excellent communication and interpersonal skills.
- Proficiency in analysing data and preparing reports.
- Knowledge of the business services industry is desirable.
This role offers:
- Competitive salary ranging from ÂŁ40,000 to ÂŁ45,000 per annum.
- Permanently position in central London location.
- Be part of a medium-sized organisation with a focus on professional excellence.
- Work in a collaborative environment that values innovation and improvement.
If you are ready to take the next step in your career as a Customer Service Manager, we encourage you to apply today.
Customer Service Manager in London employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking industry and let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service excellence. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've motivated teams and driven performance. Highlight any initiatives you've implemented that improved customer satisfaction – this will resonate well with potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our customer-centric culture.
We think you need these skills to ace Customer Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership capabilities and any relevant customer service achievements to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how your background aligns with our values. Share specific examples of how you've driven team performance and improved customer satisfaction in previous roles.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve effectively resolved customer issues or improved processes. We love to see candidates who can think on their feet and make confident decisions!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our customer service team!
How to prepare for a job interview at Michael Page
✨Know the Company Inside Out
Before your interview, make sure you research the banking organisation thoroughly. Understand their customer-centric culture, recent initiatives, and any challenges they might be facing. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led a team, motivated staff, or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving and decision-making skills. Think of specific instances where you've handled escalated customer issues or improved service delivery. Be ready to discuss the thought process behind your decisions and the outcomes.
✨Data-Driven Insights Matter
Since the role involves analysing data and producing reports, brush up on your analytical skills. Be prepared to discuss how you've used data to drive improvements in customer satisfaction or team performance in previous roles. Highlight any metrics or KPIs you've successfully managed.
