Assistant Facilities Operations Manager in London

This is a fantastic Assistant Facilities Operations Manager opportunity for an experienced professional to join a large, complex and highly visible organisation, playing a key role in customer-focused facilities services across multiple campus locations in the City of London. This is a hands-on leadership role offering significant scope to influence service delivery, continuous improvement and develop a career within a sizeable education and training estate.
Client Details
Our client, based centrally in the City of London, is a well-established and highly respected organisation with a large operational footprint and a reputation for excellence. Managing a diverse estate and serving a broad community of stakeholders, they are committed to delivering first-class facilities services that support education and training, innovation and organisational success.
Description
The Assistant Facilities Operations Manager will:
Lead and develop Facilities teams across a range of Soft FM services (Front of House, Reception, Cleaning, Grounds, Waste, Portering, Catering and Campus Support operations).
Ensure services are delivered to agreed standards, KPIs and SLAs.
Manage contractor and supplier performance, conducting regular reviews and audits.
Build strong relationships with internal stakeholders and respond proactively to operational requirements.
Conduct service inspections and performance monitoring to drive continuous improvement.
Support the management of budgets and ensure value for money across services.
Champion health, safety and compliance across all areas of responsibility.
Deputise for the Facilities Operations Manager when required.
Participate in an operational Duty Manager rota and support critical campus operations and events.
Profile
The successful Assistant Facilities Operations Manager candidate will be:
Highly self-motivated, energetic and customer-centric.
A visible and engaging leader who leads by example.
Practical, hands-on and comfortable operating within a busy campus environment.
Highly mobile and capable of managing services across multiple locations.
Experienced in Facilities Management or Soft FM operations within Higher Education, Private Sector or Healthcare environments.
Skilled in managing teams, supplier relationships and service contracts.
Experienced in monitoring KPIs, SLAs and operational performance.
Strong in stakeholder engagement, communication and influenci...