At a Glance
- Tasks: Lead and develop a high-performing client servicing team in a fast-growing FinTech.
- Company: Innovative financial services business in London with a collaborative culture.
- Benefits: Competitive salary, bonus opportunities, hybrid working, and excellent career progression.
- Other info: Join during an exciting growth phase with genuine scope to influence operations.
- Why this job: Shape the future of client services while making a real impact in a growing organisation.
- Qualifications: Leadership experience in client services or financial operations with strong coaching skills.
The predicted salary is between 40950 - 50050 £ per year.
The organisation operates in the Financial Services industry in London. They are a specialist Fintech business.
- Description
- Advisor Services Manager - Client Services
- London | Hybrid Working | Financial Services / Fin Tech
A fast-growing and innovative financial services business is seeking an experienced Adviser Services Manager to lead and develop a high-performing client servicing team.
- This is an excellent opportunity for an established team leader who enjoys combining people management, operational oversight and continuous improvement in a customer-focused environment.
Joining during an exciting growth phase, you'll have the opportunity to influence how the function evolves while helping to shape a scalable service model for the future.
The Role
Reporting into senior management, you will take ownership of the day-to-day operation of the Adviser Services function, ensuring high standards of service, quality and operational performance.
Key responsibilities will include
- Leading, coaching and developing a client service team.
- Managing service levels, workflows, resource planning and operational priorities.
- Driving quality assurance, process improvement and risk management initiatives.
- Monitoring performance metrics and implementing improvements where required.
- Managing escalations, complaints and higher-risk cases.
- Building strong relationships with stakeholders across the wider business.
- Supporting recruitment, onboarding and succession planning as the team grows.
- Helping to develop a scalable and efficient operating model that can support future business growth.
- Profile
About You, Advisor Services Manager - Client Services
We are keen to hear from candidates who can demonstrate
- Previous leadership experience within a client services, operations or similar financial services customer focussed environment.
- Strong coaching, mentoring and performance management capabilities demonstrated on the CV
- Experience managing service delivery, quality control and operational risk.
- A track record of improving processes, controls or customer outcomes.
- Excellent communication and stakeholder management skills.
- Experience within financial services, wealth management, Fin Tech, platforms, adviser services or another regulated environment.
- Job Offer
- Permanent Advisor Services Manager - Client Services position based in London.
- Salary of £50000 to £80000, dependent on the level of experience. Bonus
- Opportunity to join a growing and ambitious organisation.
- A highly visible leadership role with genuine scope to influence and improve operations.
- Collaborative and supportive culture.
- Hybrid working environment with a strong emphasis on team collaboration and development.
- Excellent long-term career progression prospects.
If you're interested in this role, apply now!
Advisor Services Manager - Client Services - Michael Page in London employer: Michael Page
ASDA is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Leeds. With a strong commitment to employee growth, ASDA provides numerous opportunities for professional development and advancement, alongside competitive salaries and comprehensive benefits. The hybrid working model allows for flexibility, making it an attractive workplace for those seeking meaningful and rewarding careers in one of the UK's leading retail brands.
StudySmarter Expert Advice🤫
We think this is how you could land Advisor Services Manager - Client Services - Michael Page in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Michael Page. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Advisor Services Manager - Client Services - Michael Page in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Michael Page.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Michael Page's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Michael Page
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Michael Page.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Michael Page will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Michael Page employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
