Senior Manager - Product, Client Onboarding & Business Support in London, West End

We are looking for a Senior Manager - Product, Client Onboarding & Business Support Role to lead & oversee product roll out, related risks & provide essential business support from a Business Management perspective to ensure the smooth running of the team. This role requires a proactive professional with expertise in banking & management.

The hiring organisation is a well-established entity within the financial services industry. They are committed to delivering excellence in banking and financial services across Asia and the wider world.

About the London Corporate & Institutional Banking Team:

• The Corporate & Institutional Banking team engages across 2 client pools:

• Corporate Banking client pool;
• Institutional client pool;

• Global Transaction Banking (Trade Finance, Correspondent banking & Cash management);
• Structured Trade Finance;
• Real Estate Finance;

Team Structure and Reporting Lines:

• The Senior Manager reports into the Head of Corporate & Institutional Banking.
• The following lines report into the Senior Manager:

• Senior Analyst
• CDD Analyst x4
• Business Support Analyst

CORE RESPONSIBILITIES:

• Drive the product development within C&IB alongside existing products and expand on product range via product proposals.
• Affirm that support specific for C&IB is undertaken by COO team to ensure that all risks as identified on an ongoing basis.
• Joint responsibility with Head of Trade Finance Sales on utilization of existing FI trade flows (with support from Trade Finance Middle Office).
• Ensure output from regulatory horizon scanning is embedded within the team and complies with the requirements.
• Provide system updates for increasing efficiencies of Operational process.
• Coordination with appropriate stakeholders.
• Review details of changes in line with Group Requirements.
• Carry out UAT of the new or modified Systems, Compliance/Governance, Operational efficiencies and provide remedies if required.
• Ensure that the enhancements offer better customer experience.

Business Support:

• Drive the client onboarding process from both CDD/KYC.
• Overseeing the team responsible for this function.
• Collate and obtain information from clients including but not limited to identification and verification, transactional information.
• Challenge RMs on accuracy of statements and information.
• Maintain review diary for client base.
• Handle queries on both client transactions and client relationships when Compliance is being addressed.
• Maintain the physical and electronic archive for client files.
• Ensure adherence of the wider team to relevant data quality requirements.
• Providing support; payment support and ensuring continuity for retail queries.

Team Management:

• Managing and developing the team.
• Assigning tasks and delegating duties.
• Responsible for team's deliverables.

Compliance Responsibilities:

• Whilst The Bank's Compliance Department publishes policies, procedures, guidance, white papers surrounding Anti-Money Laundering rules and regulations, your responsibility will be to ensure that the Relationship Managers/Analysts/Support Staff are aware and familiar with regulations and risks from a Business Management perspective as and when new regulations are actionable or the Bank launches a new product.
• You must be able to identify any potential risks that a customer, operation/transaction may bring to London, flag it and/or escalate it to the appropriate Senior staff members.

A successful Senior Manager - Product, Client Onboarding & Business Support should have:

• Proven expertise in banking.
• Proven Team Management experience.
• Strong Business Management skills; rolling out new projects that could be related to product launches, new regulations coming in, upskilling the wider MO and BO functions.
• Strong knowledge of product governance frameworks and regulatory compliance on KYC and CDD, client onboarding.
• Proficient in Excel (Advanced Level).

Job Offer:

• Competitive salary of £k per annum.
• Permanent position within the financial services industry.
• Opportunities for professional growth and development.
• Collaborative and structured working environment.
• Comprehensive benefits package (details to be provided).

If you are an experienced professional in banking this is an excellent opportunity to take the next step in your career. Apply today to join a reputable organisation as a Senior Manager - Product Governance and Business Support.