At a Glance
- Tasks: Lead a team to enhance customer service and streamline sales operations.
- Company: Established international manufacturing business known for quality and innovation.
- Benefits: Competitive salary, permanent position, and career advancement opportunities.
- Other info: Dynamic role with exposure to unique industry challenges.
- Why this job: Join a supportive team and make a real impact in the industrial sector.
- Qualifications: Degree in Business or Economics with up to 5 years of relevant experience.
The predicted salary is between 35000 - 35000 £ per year.
This is an excellent opportunity for a Sales Support Manager to contribute to the growth and efficiency of a customer service and sales department within the industrial/manufacturing sector. The role is based in Liverpool and involves overseeing sales operations, ensuring seamless customer service, and driving process improvements.
Client Details
Our client is a well‑established international manufacturing business supplying specialist materials to customers across multiple global markets. With a strong reputation for quality and innovation, they operate within a fast‑paced, customer‑focused environment supporting continued commercial growth across Europe.
Responsibilities
- Lead a team ensuring the adequate level of support, training and professional growth is provided.
- Responsible for all operational activities of the Sales Office including customer credit application, call‑off, rebate scheme and consignment stock.
- Responsible for the Order to Cash process, providing the highest level of customer support and ensuring the process is followed.
- Manage all intercompany sales between the company's subsidiaries, interacting with all Business Unit General Managers.
- Responsible for the accuracy and maintenance of the customer and prospect database, interacting with Marketing.
- Lead commercially any enquiry from the website, providing all required information and interacting as needed with Technical & Operational functions.
- Support the external sales team by providing data, analysis and stock information, contributing to the SIOP process.
- Attend when required Sales meetings and SMT by preparing monthly report and analysis.
- Manage all commercial activities for ancillaries, providing prices and maintaining relationships with suppliers.
Qualifications
- A degree in Business or Economics.
- Up to 5 years of experience in customer service, order management, and commercial support.
- Proven experience managing or supervising teams.
- Highly driven, proactive and solutions focused.
- Strong commercial awareness and customer‑first mindset.
- Ability to remain calm under pressure.
Job Offer
- Competitive annual salary of £35,000.
- Permanent position based in Liverpool with opportunities for career advancement.
- The chance to work within a collaborative and supportive team environment.
- Exposure to the industrial/manufacturing sector and its unique challenges.
If you are ready to take the next step in your career as a Sales Support Manager, we encourage you to apply today.
Sales Support Manager in Liverpool employer: Michael Page
Join a well-established international manufacturing business in Liverpool, where you will thrive in a collaborative and supportive team environment. With a strong focus on employee growth and development, the company offers competitive salaries and opportunities for career advancement, all while contributing to innovative solutions in the industrial sector. Experience the unique challenges of a fast-paced, customer-focused atmosphere that values quality and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industrial/manufacturing sector and let them know you're on the hunt for a Sales Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their market position and be ready to discuss how your skills can contribute to their growth and efficiency. Show them you’re not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in customer service and order management makes you the perfect fit for the Sales Support Manager role. Keep it concise and focus on how you can drive process improvements and support the sales team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales Support Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Manager role. Highlight your experience in customer service and team management, and don’t forget to showcase any relevant achievements that demonstrate your commercial awareness.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your proactive approach and solutions-focused mindset, and how these qualities can contribute to our team's success.
Showcase Your Team Leadership Skills:Since this role involves leading a team, make sure to highlight your experience in managing or supervising teams. Share specific examples of how you've supported team growth and training in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our collaborative team in Liverpool!
How to prepare for a job interview at Michael Page
✨Know Your Stuff
Make sure you understand the ins and outs of the sales support role. Brush up on the Order to Cash process and be ready to discuss how you can improve customer service and operational efficiency. Familiarise yourself with the industrial/manufacturing sector, as this will show your genuine interest in the company.
✨Showcase Your Leadership Skills
Since the role involves leading a team, be prepared to share examples of how you've successfully managed or supervised teams in the past. Highlight your approach to training and professional growth, and how you’ve fostered a supportive environment for your colleagues.
✨Be Data-Driven
The job requires providing data and analysis to support the external sales team. Bring examples of how you've used data to drive decisions or improve processes in previous roles. This will demonstrate your strong commercial awareness and solutions-focused mindset.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, the team you'll be working with, and how success is measured in the role. This shows you're not just interested in the job, but also in how you can contribute to the company's growth.
