At a Glance
- Tasks: Lead sales operations and enhance customer service in a dynamic manufacturing environment.
- Company: Established international manufacturing business known for quality and innovation.
- Benefits: Competitive salary, permanent position, and opportunities for career advancement.
- Other info: Fast-paced environment with exposure to unique industry challenges.
- Why this job: Join a supportive team and make a real impact in the industrial sector.
- Qualifications: Degree in Business or Economics and experience in customer service and team management.
The predicted salary is between 35000 - 35000 £ per year.
This is an excellent opportunity for a Sales Support Manager to contribute to the growth and efficiency of a customer service and sales department within the industrial/manufacturing sector. The role is based in Liverpool and involves overseeing sales operations, ensuring seamless customer service, and driving process improvements.
Client Details
Our client is a well‑established international manufacturing business supplying specialist materials to customers across multiple global markets. With a strong reputation for quality and innovation, they operate within a fast‑paced, customer‑focused environment supporting continued commercial growth across Europe.
Responsibilities
- Lead a team ensuring the adequate level of support, training and professional growth is provided.
- Responsible for all operational activities of the Sales Office including customer credit application, call‑off, rebate scheme and consignment stock.
- Responsible for the Order to Cash process, providing the highest level of customer support and ensuring the process is followed.
- Manage all intercompany sales between the company's subsidiaries, interacting with all Business Unit General Managers.
- Responsible for the accuracy and maintenance of the customer and prospect database, interacting with Marketing.
- Lead commercially any enquiry from the website, providing all required information and interacting as needed with Technical & Operational functions.
- Support the external sales team by providing data, analysis and stock information, contributing to the SIOP process.
- Attend when required Sales meetings and SMT by preparing monthly report and analysis.
- Manage all commercial activities for ancillaries, providing prices and maintaining relationships with suppliers.
Qualifications
- A degree in Business or Economics.
- Up to 5 years of experience in customer service, order management, and commercial support.
- Proven experience managing or supervising teams.
- Highly driven, proactive and solutions focused.
- Strong commercial awareness and customer‑first mindset.
- Ability to remain calm under pressure.
Job Offer
- Competitive annual salary of £35,000.
- Permanent position based in Liverpool with opportunities for career advancement.
- The chance to work within a collaborative and supportive team environment.
- Exposure to the industrial/manufacturing sector and its unique challenges.
If you are ready to take the next step in your career as a Sales Support Manager, we encourage you to apply today.
Order-to-Cash & Sales Ops Lead - Liverpool employer: Michael Page
Join a well-established international manufacturing business in Liverpool, where you will thrive in a dynamic and customer-focused environment. Our commitment to quality and innovation not only drives our success but also fosters a collaborative work culture that prioritises employee growth and development. With competitive salaries and opportunities for career advancement, we are dedicated to supporting your professional journey while you contribute to our continued commercial growth across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Order-to-Cash & Sales Ops Lead - Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the industrial/manufacturing sector. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Order-to-Cash process and sales operations. Highlight your customer-first mindset and any relevant achievements that demonstrate your ability to drive process improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and eager to join our collaborative team.
We think you need these skills to ace Order-to-Cash & Sales Ops Lead - Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Order-to-Cash & Sales Ops Lead. Highlight your experience in customer service and sales operations, and don’t forget to mention any team management skills you've got!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific achievements that demonstrate your proactive and solutions-focused approach.
Showcase Your Commercial Awareness:In your application, make sure to highlight your understanding of the industrial/manufacturing sector. Share examples of how you've contributed to process improvements or supported sales teams in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Michael Page
✨Know Your Stuff
Make sure you understand the Order-to-Cash process inside out. Brush up on your knowledge of sales operations and customer service best practices, especially in the industrial/manufacturing sector. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since the role involves leading a team, be prepared to discuss your experience in managing or supervising teams. Share specific examples of how you've supported team growth and training, and how you've driven process improvements in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing intercompany sales or dealing with customer complaints. Think of examples from your past experiences where you successfully navigated similar challenges, and be ready to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
