At a Glance
- Tasks: Manage customer orders and ensure smooth communication between teams.
- Company: Join a dynamic FMCG company in Leigh with a focus on teamwork.
- Benefits: Competitive salary, annual bonus, pension contributions, and free parking.
- Other info: Enjoy a stable role with opportunities for growth in a busy industry.
- Why this job: Be the key to excellent customer service and operational efficiency.
- Qualifications: Experience in customer service or order management is a plus.
The predicted salary is between 29250 - 35750 £ per year.
As a Customer Service Coordinator in the FMCG industry, based in Leigh, you'll manage the day-to-day processing of customer orders and ensure smooth communication between teams to meet customer needs.
This role helps the business run efficiently by keeping everything organised and ensuring clients receive excellent service.
Client Details
This role is with a company in the FMCG industry, located in Leigh.
Description
Process customer orders accurately and in a timely manner.
Coordinate with internal teams to ensure order fulfilment and delivery schedules are met.
Collaborate closely with Supply, Demand, Commercial and Logistics teams Handle customer queries and resolve any issues promptly and proactively.
Maintain accurate records of transactions and customer interactions.
Monitor stock levels and liaise with the warehouse team to manage inventory.
Generate reports to track order progress and identify any potential delays.
Ensure compliance with company policies and procedures in customer service operations.
Profile
A successful Customer Service Coordinator should have
Experience in Customer Service, Supply Chain or order processing/management, ideally within the FMCG sector (not essential) Strong communication and organisational skills.
Passionate about delivering a great customer service.
Attention to detail and a proactive approach to problem-solving.
Ability to work collaboratively with internal teams.
Comfortable using systems and technology, with strong Excel skills and experience of Power BI or Microsoft Dynamics would be beneficial but is not essential.
Job Offer
Competitive salary with opportunity for annual bonus.
Pension contributions matched up to 10%.
Free parking.
Life assurance and ill-health provision access.
Fixed-term contract offering a stable role in Leigh.
Opportunity to work within the busy FMCG industry.
If you're interested in this role, apply now.
People are at the heart of Michael Page.
We are committed to creating an inclusive environment.
As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences.
If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best
Customer Service Coordinator in Leigh employer: Michael Page
ASDA is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Leeds. With a strong commitment to employee growth, ASDA provides numerous opportunities for professional development and advancement, alongside competitive salaries and comprehensive benefits. The hybrid working model allows for flexibility, making it an attractive workplace for those seeking meaningful and rewarding careers in one of the UK's leading retail brands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Leigh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Leigh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page!
How to prepare for a job interview at Michael Page
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
