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- Tasks: Lead a team to manage housing services and improve tenant experiences.
- Company: Reputable local authority dedicated to high-quality housing solutions.
- Benefits: Competitive salary, permanent position, and supportive work environment.
- Why this job: Make a real difference in the community by enhancing housing services.
- Qualifications: Experience in tenancy management and strong leadership skills required.
- Other info: Great opportunities for career growth within the property department.
We are seeking a Senior Housing Officer to oversee and manage housing-related services within the public sector. This role requires a professional with experience in property management and a strong understanding of housing policies.
Client Details: My client is a leading local authority based in the midlands with over 1500 social houses in that area, this local authority delivers high-quality council homes and landlord services to support residents' housing needs.
Description:
- Provide leadership and manage the day-to-day operations of the Housing Officer Team to create a strong performance culture and provide excellent service delivery, ensuring workloads and areas of focus align with service need and priorities.
- Be accountable for the management of the tenancy management function, ensuring the effective and efficient use of personnel and other resources in support of continuously improved service delivery and outcomes for tenants.
- Oversee and monitor support for new tenants through the lettings process, ensuring timely allocations minimising rent loss.
- Ensure that tenants are provided with clear and compassionate advice, assistance and information through a range of channels including home visits, telephone and written communication efficiently and courteously with particular emphasis on customer care.
- Promote financial inclusion and independence by ensuring officers are referring tenants to the relevant teams/partners for specialist advice on rent payments, income maximisation and rent recovery.
Profile: A successful Senior Housing Officer should have:
- Technical and professional skills, expertise and experience in a tenancy management based role in social housing.
- Experience of working with and establishing partnerships and networks.
- Understanding of tenancy management principles, including the use of data to develop tenant focused services.
- Understanding of legislative and regulatory requirements and their significance in achieving positive outcomes for tenants, and ability to ensure effective levels of compliance, performance and assurance in a high profile and complex regulatory context.
- Successful experience of managing a high performing team with a proven ability to set clear objectives, coach and develop staff, and address underperformance constructively.
- Previous experience and professional knowledge around safeguarding, antisocial behaviour and crime including delivery of best practice in housing.
Job Offer:
- Competitive salary ranging from £38,555 to £47,123 per annum.
- Permanant position within a reputable public sector organisation.
- Opportunities to impact the housing services in the midlands.
- Supportive and professional working environment.
- Potential for career growth and development within the property department.
If you are ready to take on this rewarding role as a Senior Housing Officer in the midlands within the public sector, we encourage you to apply.
Senior Housing Officer in Leicester employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Officer in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the local authority and its housing policies. Show them you’re not just another candidate; demonstrate your passion for improving housing services and how your experience aligns with their goals.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy management and team leadership. We want you to feel confident and ready to showcase your skills when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Housing Officer in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property management and housing policies. We want to see how your skills align with the role of a Senior Housing Officer, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing services and how your background makes you the perfect fit for our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Leadership Skills: Since this role involves managing a team, make sure to highlight any leadership experience you have. Talk about how you've motivated teams, set objectives, and tackled challenges in previous roles. We’re looking for someone who can inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Michael Page
✨Know Your Housing Policies
Make sure you brush up on the latest housing policies and regulations relevant to the public sector. Being able to discuss these confidently will show that you’re not just familiar with the role, but also passionate about making a positive impact in the community.
✨Showcase Your Leadership Skills
As a Senior Housing Officer, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you set objectives, coached staff, and handled underperformance. This will demonstrate your capability to create a strong performance culture.
✨Emphasise Customer Care
Customer care is key in this role. Be ready to share specific instances where you provided clear and compassionate advice to tenants. Highlight your communication skills and how you’ve used various channels to ensure tenants feel supported and informed.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in tenancy management. Think about challenges you've faced in previous roles and how you resolved them, especially regarding safeguarding and antisocial behaviour. This will help you stand out as a candidate who can handle complex situations effectively.
