At a Glance
- Tasks: Be the go-to person for customers, handling enquiries and ensuring smooth order processes.
- Company: Join a reputable manufacturing company in Leeds with exciting growth plans.
- Benefits: Competitive salary, hybrid working, free parking, and great team culture.
- Other info: Immediate interviews available – apply now to kickstart your career!
- Why this job: Make a real impact by supporting customers and building strong relationships.
- Qualifications: Experience in export and customer service, with excellent communication skills.
Michael Page have partnered with a reputable manufacturing company in Leeds to recruit for an Export Customer Service Representative to join their team on a permanent basis to start asap. This would be an exciting opportunity for someone experienced within customer services and export looking to join a progressive organisation that has lots of exciting plans for the year!
As an Export Customer Service Representative, you will be the first point of contact for customers providing quotations, handling the initial enquiry, and taking orders alongside processing onto the system. You will deal with each customer's journey from start to finish, ensuring a smooth order process, efficient delivery, and organising export documentation to provide a smooth shipping experience.
The role will involve building excellent relationships, upselling a range of products and services to further any business opportunity. There will be lots of administrative duties managing customer accounts and providing first call resolution for each client. If you are passionate about helping and supporting customers, we would love to hear from you.
Profile:
- Previous export and customer service experience
- A keen eye for detail and organisational skills
- Able to work under pressure in a fast-paced setting
- Excellent communication skills and able to build strong working relationships
- A proactive and flexible approach
- An excellent team player
Job Offer:
- Salary of £30,000+
- Reputable manufacturing business in Leeds
- Growing organisation with an excellent name within their market
- Exciting plans for the year ahead
- Competitive benefits package
- Hybrid working
- Easily accessible location in Leeds
- Free parking
- Excellent on-site facilities
- Great team and culture
- Immediate interviews being held, apply now
Export Customer Service Representative in Leeds employer: Michael Page
Join a reputable manufacturing company in Leeds that values its employees and fosters a supportive work culture. As an Export Customer Service Representative, you will benefit from competitive salaries, a comprehensive benefits package, and opportunities for professional growth within a progressive organisation. With a focus on teamwork and customer satisfaction, this role offers a dynamic environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Export Customer Service Representative in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Export Customer Service Representative in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page!
How to prepare for a job interview at Michael Page
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
