At a Glance
- Tasks: Provide hands-on IT support and manage end user devices in a dynamic environment.
- Company: Reputable financial services organisation committed to innovation and employee growth.
- Benefits: Competitive salary, 26 days leave, wellbeing day, and professional development opportunities.
- Other info: On-site role in Leeds with excellent career stability and growth potential.
- Why this job: Join a collaborative team and make a real impact on technology for colleagues.
- Qualifications: 2+ years in deskside support, strong technical skills, and customer-focused approach.
The predicted salary is between 40000 - 40000 £ per year.
As a Deskside Support Engineer, you will deliver second-line IT support while collaborating with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues.
This is a site-based role in Leeds where you will provide hands-on hardware, software, and infrastructure support to end users. Working within the End User Computing Team, you will play a key role in delivering second- and third-line support across a broad range of technologies and environments. Please note, this is a fully on-site role.
Key responsibilities include:
- Managing and resolving support tickets in line with defined KPIs
- Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure
- Supporting major incident management and disaster recovery activity
- Maintaining and contributing to the knowledge management database
- Managing device lifecycle processes including builds, deployments, recovery, and decommissioning
- Configuring and provisioning hardware and software using SCCM and Intune
- Supporting ITIL-aligned processes including Incident, Problem, Change, and Asset Management
- Collaborating with internal teams, service providers, and stakeholders
- Contributing to continuous service improvement initiatives
To be successful in this role, you will bring:
- At least 2 years' experience in a deskside support or similar role
- Experience at both 2nd and 3rd line support
- Strong technical knowledge of SCCM build systems and Intune MDM
- Experience managing the full device lifecycle (build, deploy, return, decommission)
- A customer-focused approach with excellent interpersonal skills
- Strong troubleshooting and problem-solving abilities in complex environments
- Clear communication skills with the ability to explain technical concepts to non-technical users
- Familiarity with ITIL processes and working within structured IT environments
- A proactive, organised, and resilient mindset with the ability to manage multiple priorities
Job Offer:
- Competitive salary ranging from up to £40,000
- 26 days annual leave, plus a wellbeing day, volunteer day, bank holidays and the ability to buy up to 5 extra days leave
- Opportunity to work in a professional and collaborative environment in Leeds
- Comprehensive benefits package tailored to support your career and personal development
- Engagement with a large organisation offering stability and growth opportunities
If you're ready to take the next step, feel free to apply.
Deskside Support in Leeds employer: Michael Page
Our client is a leading organisation in the financial services sector, renowned for its commitment to innovation and employee development. With a strong focus on continuous learning and a supportive work culture, employees in Leeds can expect a collaborative environment that fosters career growth and offers a comprehensive benefits package, including generous leave options and professional development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to deskside support. Think about your past experiences and how they relate to the role. We want you to showcase your troubleshooting skills and customer-focused approach!
✨Tip Number 3
Show off your tech skills! Bring examples of how you've managed device lifecycles or resolved complex issues in previous roles. This will demonstrate your hands-on experience and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deskside Support in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in deskside support and showcases your technical skills with SCCM and Intune. We want to see how your background aligns with the role, so don’t be shy about mentioning relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing IT support and how you can contribute to our team. We love seeing enthusiasm and a customer-focused approach, so let that personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in previous roles. We value strong troubleshooting abilities, so share specific instances where you’ve resolved incidents or improved processes. It’ll help us see your proactive mindset in action!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Michael Page
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SCCM and Intune. Be ready to discuss your experience with device lifecycle management and how you've tackled support tickets in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Highlight your troubleshooting process and how you collaborated with teams to find solutions. This will demonstrate your ability to handle the challenges of a deskside support role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user. Clear communication is key, so think about how you can make tech jargon accessible.
✨Emphasise Your Customer Focus
Be ready to share instances where you've gone above and beyond for users. Show that you understand the importance of a customer-focused approach and how it contributes to a positive work environment.
