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- Tasks: Engage with businesses to support them with debt management and payment plans.
- Company: Reputable organisation in the Energy Sector with a vibrant team culture.
- Benefits: £27,000 salary plus £4,000 bonus, full training, and fantastic perks.
- Why this job: Join a growing team and make a real difference in customer service.
- Qualifications: Previous customer service experience and excellent communication skills.
- Other info: Immediate interviews available; enjoy a supportive work environment in Leeds.
The predicted salary is between 16200 - 19800 £ per year.
Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector!
This would be an exceptional opportunity for someone experienced with customer services looking for that next step in their career and to join a vibrant team which offers excellent progression and development routes!
If you are driven and passionate about customer services please apply now!
As a Debt Customer Service Advisor, you will be having consultative conversations with businesses to help and support them with any arrears they have in place.
You will be taking payments and setting up suitable payment plans, providing excellent support and guidance, and ensuring recovery targets and service level agreements are met.
The role will involve corresponding with customers mainly over the telephone, with emails too, alongside administrative duties. As the role progresses, you will be involved with other responsibilities within the team.
The position will also support the offshore team with any customer service queries, making sure they are resolved as soon as possible for the client.
Profile:
- Previous customer service/contact centre experience
- Excellent communication skills and a confident telephone manner
- Able to work in a busy volume environment
- The ability to prioritise your workload and excellent organisation
- Thrive working in a team and also independently
- Resilience and an excellent problem solver
- Driven and passionate about customer experience and delivering the best service
Job Offer:
- Salary of £27,000 + £4,000 bonus per year paid quarterly
- Growing team, exciting time to join the business
- Full training provided
- Excellent progression and development
- Central location in Leeds
- Free parking
- Fantastic benefits
- 9am-5pm Monday to Friday
- Superb offices
- Excellent team and culture
- Immediate interview
Debt Customer Service Advisor in Leeds employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Customer Service Advisor in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector and let them know you're on the hunt for a Debt Customer Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and think of examples where you've excelled in problem-solving. Show them you're not just passionate about customer experience, but that you can deliver it too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable talking about your experience and how it relates to the role. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing driven candidates like you who are eager to join our vibrant team!
We think you need these skills to ace Debt Customer Service Advisor in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled similar roles before, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about this role. We love seeing genuine enthusiasm!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’d use with customers!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you in the loop!
How to prepare for a job interview at Michael Page
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Customer Service Advisor. Familiarise yourself with common customer service scenarios, especially those related to debt management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of telephone communication, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family. Highlight your previous customer service experience and how you've successfully handled difficult conversations in the past.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved customer issues in previous roles. Think about specific situations where you had to think on your feet or come up with creative solutions. This will show the interviewer that you can handle the challenges of the job effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
