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- Tasks: Support clients with queries and provide top-notch service in a fast-paced environment.
- Company: Reputable law firm in Leeds City Centre, expanding and investing in your growth.
- Benefits: Competitive salary, full training, excellent progression, vibrant team culture, and regular socials.
- Why this job: Join a dynamic team and elevate your career while making a real impact on client experiences.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Immediate interviews available; perfect for those ready to step up their career!
The predicted salary is between 25100 - 35140 £ per year.
Michael Page have partnered with a reputable Law Firm in Leeds City Centre to recruit for multiple Customer Service Advisors to join the team asap due to expansion!
This would be an exceptional opportunity for someone experienced within a client facing role that is looking for that next step in their career with a business which will invest in you from day one, provide the best training and an excellent progression plan!
As a Customer Service Advisor you will be forefront of the business handling a range of queries from clients in relation to their existing products and services.
You will be upholding a high class experience providing the best support and guidance ensuring targets and service level agreements are met.
The role would be working alongside other teams within the business to investigate any issues or more technical problems. You will use your excellent problem solving and customer service skills to get a quick resolution for each client.
Mainly the role will be corresponding with customers over the phone and will include email contact too.
Profile:
- Previous customer service/telephone based experience
- Able to work in a fast paced environment
- Confident telephone manner and excellent communication skills
- Able to build and manage strong working relationships
- Passionate about delivering the highest level of client experience
- An excellent team player
Job Offer:
- Salary of £25100+
- Reputable and progressive law firm in Leeds City Centre
- Full training provided
- Excellent progression and development
- Prestigious offices and working environment
- Excellent benefits
- Vibrant team and culture
- Regular socials and incentives
- Immediate interview and start
Customer Service Advisors in Leeds employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors in Leeds
✨Tip Number 1
Get to know the company! Research the law firm and understand their values, culture, and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling client queries over the phone and via email, it's crucial to sound confident and articulate. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows your enthusiasm for the role. Plus, it helps us keep track of your application better, so don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisors in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous client-facing roles and showcase your problem-solving abilities.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about delivering top-notch customer service. Share specific examples of how you've gone above and beyond for clients in the past.
Show Off Your Communication Skills: Since this role involves a lot of phone and email communication, make sure your application is clear and concise. Use a friendly tone that reflects your confident telephone manner.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you on the path to joining our vibrant team!
How to prepare for a job interview at Michael Page
✨Know the Company
Before your interview, do a bit of homework on the law firm. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a client. This will demonstrate your ability to handle queries and provide high-class support.
✨Practice Your Communication
Since the role involves a lot of phone and email communication, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the training process, team dynamics, or growth opportunities within the firm. It shows that you're engaged and thinking about your future with them.