At a Glance
- Tasks: Be the first point of contact for customers, providing quotes and processing orders.
- Company: Join a reputable manufacturing business in Leeds known for excellent client care.
- Benefits: Enjoy a salary of £28,000+, flexible hours, free parking, and generous holiday allowance.
- Other info: Immediate interviews available; great team culture and career progression opportunities.
- Why this job: Make a real difference by helping customers thrive in a supportive environment.
- Qualifications: Experience in customer service and administration with strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Michael Page have partnered with a reputable and progressive manufacturing business in Leeds to recruit for a Customer Service Administrator to join their team on a permanent basis to start asap! This would be an exceptional opportunity for someone experienced within customer services and administration looking to join a company which are experts in their market and have a fantastic reputation for client care!
As a Customer Service Administrator, you will be the first point of contact for customers, providing quotations and supporting with any enquiries alongside order processing from start to finish. The role will involve working closely with other members of the business to provide a seamless order journey for each customer and will include liaising with patients and healthcare professionals, ensuring the highest standard of client care. You will be providing administrative support, ensuring systems are updated and completing any relevant documentation and processing paperwork as requested. Aftercare will also be a key responsibility within the role, including processing any issues or resolving any refunds if they arise.
If you are passionate about helping and supporting customers thrive in a busy environment, we would love to hear from you!
Profile:
- Previous customer service and administrative experience
- A strong communicator and an excellent telephone manner
- Empathetic and understanding
- Professional and a personable approach
- Able to work under pressure in a busy fast-moving environment
- A keen eye for detail and a high regard for accuracy
- An excellent team player
Job Offer:
- Salary of £28000+
- Reputable manufacturing business in Leeds
- Full training provided
- Excellent progression and development routes
- Growing business with an excellent name within their market
- Good accessible location
- Free parking
- Flexible working hours
- No shift patterns or weekends
- Good benefits package
- Generous holiday allowance
- Great team and culture
- Immediate interviews being held
Customer Service Administrator in Leeds employer: Michael Page
ASDA is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Leeds. With a strong commitment to employee growth, ASDA provides numerous opportunities for professional development and advancement, alongside competitive salaries and comprehensive benefits. The hybrid working model allows for flexibility, making it an attractive workplace for those seeking meaningful and rewarding careers in one of the UK's leading retail brands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Michael Page. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Michael Page before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Michael Page:Your cover letter is your chance to shine! Tell us why you want to work at Michael Page specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Michael Page!
How to prepare for a job interview at Michael Page
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
