At a Glance
- Tasks: Engage with businesses to support them with payment plans and customer service queries.
- Company: Reputable organisation in the Energy Sector with a vibrant team culture.
- Benefits: Competitive salary, annual bonus, full training, and fantastic benefits.
- Other info: Immediate interviews available and great career progression opportunities.
- Why this job: Join a growing team and make a real impact in customer service.
- Qualifications: Previous customer service experience and excellent communication skills.
Michael Page have registered a new exciting Permanent Collections Customer Care Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next step in their career and to join a vibrant team which offers excellent progression and development routes! If you are driven and passionate about customer services, please apply now!
As a Collections Customer Care Advisor, you will be having consultative conversations with businesses to help and support them with any arrears they have in place. You will be taking payments and setting up suitable payment plans, providing excellent support and guidance, and ensuring recovery targets and service level agreements are met. The role will involve corresponding with customers mainly over the telephone, with emails too, alongside administrative duties. As the role progresses, you will be involved with other responsibilities within the team. The position will also support the offshore team with any customer service queries, making sure they are resolved as soon as possible for the client.
Profile:
- Previous customer service/contact centre experience
- Excellent communication skills and a confident telephone manner
- Able to work in a busy volume environment
- The ability to prioritise your workload and excellent organisation
- Thrive working in a team and also independently
- Resilience and an excellent problem solver
- Driven and passionate about customer experience and delivering the best service
Job Offer:
- Salary of £29,000 rising to £31,000 after three months with the business
- Annual bonus
- Growing team - exciting time to join the team
- Full training provided
- Excellent progression and development
- Central location in Leeds
- Free parking
- Fantastic benefits
- 9am-5pm Monday to Friday
- Superb offices
- Excellent team and culture
- Immediate interview
Collections Customer Care Advisor in Leeds employer: Michael Page
Join a reputable organisation in the Energy Sector as a Collections Customer Care Advisor, where you will be part of a vibrant team dedicated to delivering exceptional customer service. With a central location in Leeds, enjoy fantastic benefits including free parking, a competitive salary with annual bonuses, and ample opportunities for professional growth and development in a supportive work culture. This is an ideal environment for driven individuals passionate about making a difference in customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Customer Care Advisor in Leeds
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you show genuine interest, it makes a great impression.
✨Tip Number 2
Practice your phone skills! Since you'll be chatting with customers over the phone, rehearse common scenarios. This will help you sound confident and ready to tackle any situation.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and boost your chances of landing that role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our vibrant team!
We think you need these skills to ace Collections Customer Care Advisor in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the perfect fit for the Collections Customer Care Advisor role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to join our vibrant team. Be sure to mention how your skills align with the responsibilities of the role.
Showcase Your Communication Skills:Since this role involves a lot of phone and email communication, make sure your application showcases your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Michael Page
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times when you resolved issues or went above and beyond for a customer. This role is all about consultative conversations, so showing your passion for helping others will really make you stand out.
✨Practice Your Communication Skills
Since you'll be communicating mainly over the phone, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member. Focus on how you can convey empathy and understanding, especially when discussing sensitive topics like arrears.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage your workload in a busy environment. Think of examples where you've prioritised tasks effectively. The interviewer will want to know that you can handle multiple responsibilities while still providing excellent support and guidance.
✨Demonstrate Your Problem-Solving Ability
Think of a time when you faced a challenging situation and how you resolved it. This role requires resilience and the ability to think on your feet, so sharing a relevant story will show that you're up for the challenge. Highlight your approach to finding solutions and how you keep the customer experience at the forefront.
