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For Companies At a Glance
- Tasks: Provide efficient IT support to users, both onsite and remotely.
- Company: Join a leading organisation with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Why this job: Make a real difference by helping users solve tech issues every day.
- Qualifications: Degree or equivalent experience in IT support; strong problem-solving skills.
- Other info: Dynamic team atmosphere with opportunities for personal growth.
Overview
Our client is looking for an IT Support Assistant
Client Details
A leading organisation
We are now looking for an IT Support Technician (preferably full-time but part-time would be considered for the right candidate), to provide an efficient and effective user support service, both on site and to remote users throughout the UK, as per brief and targets set by the IT Country Manager.
Description
• Purchase (build and configure as needed) and maintain IT assets and keep asset databases and directories up to date.
• Maintain stock of IT assets.
• Maintain and map IT infrastructure with support from Global IT to ensure maximum uptime (includes VOIP, LAN, WiFi and ISP connections).
• Provide user assistance and support to the IT Help Desk, providing support onsite and remotely (first line as required)
• Provide a professional and efficient approach to solving allocated user / service desk assigned issues within expected timescales, ensuring that customers are always kept fully informed of progress.
• Provide general assistance to users in using internal systems and software packages including training.
• Potential need to attend site/regional offices as required by the department (locations across the country), providing a professional, punctual, and courteous service.
• Assist with IT asset purchase offering choices and process for users to order.
• Assist with communicating Group IT correspondence.
• Help ensure appropriate internal and external security systems and procedures are always in place under the direction of Group IT, reporting breaches in security as appropriate
Profile
You will ideally be degree qualified or have the equivalent level of work experience. Self-motivated and enthusiastic, you will possess good interpersonal skills and have a structured and analytical approach to problem solving. You will have initiative, plenty of drive and be a strong team player.
Where others see many, we see you – personally. We recognise and value your passion and personality.
Job Offer
A comoetitive salary and excellent working environment
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IT Support Assistant (PART TIME) employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant (PART TIME)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a knack for IT support, consider creating a portfolio or a personal project that showcases your abilities. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend role-playing with a friend to get comfortable with your responses and to highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing enthusiastic candidates who are keen to join our team!
We think you need these skills to ace IT Support Assistant (PART TIME)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Assistant role. Highlight relevant experience and skills that match the job description, like user support and IT asset management. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can help us provide top-notch service. Keep it friendly and professional – we love personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for self-motivated individuals who can think on their feet, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Michael Page
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with IT asset management, VOIP, LAN, and WiFi systems. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your analytical approach and ability to provide efficient user support.
✨Practice Your Communication Skills
Since you'll be providing support both onsite and remotely, practice explaining technical concepts in simple terms. Role-play scenarios where you help a user troubleshoot an issue, ensuring you come across as professional and approachable.
✨Be Ready to Discuss Teamwork
As a strong team player, be prepared to share experiences where you've collaborated with others. Highlight how you contributed to a positive team environment and how you can bring that same energy to their organisation.