At a Glance
- Tasks: Provide efficient IT support to users both onsite and remotely across the UK.
- Company: Leading organisation with a focus on user support and IT solutions.
- Benefits: Competitive salary, flexible part-time hours, and a supportive work environment.
- Other info: Opportunity for career growth and development in a collaborative setting.
- Why this job: Join a dynamic team and enhance your IT skills while making a real difference.
- Qualifications: Degree or equivalent experience in IT, strong problem-solving and interpersonal skills.
Overview
Our client is looking for an IT Support Assistant. A leading organisation. We are now looking for an IT Support Technician (preferably full-time but part-time would be considered for the right candidate) to provide an efficient and effective user support service, both on site and to remote users throughout the UK, as per brief and targets set by the IT Country Manager.
Responsibilities
- Purchase (build and configure as needed) and maintain IT assets and keep asset databases and directories up to date.
- Maintain stock of IT assets.
- Maintain and map IT infrastructure with support from Global IT to ensure maximum uptime (includes VOIP, LAN, WiFi and ISP connections).
- Provide user assistance and support to the IT Help Desk, providing support onsite and remotely (first line as required).
- Provide a professional and efficient approach to solving allocated user / service desk assigned issues within expected timescales, ensuring that customers are always kept fully informed of progress.
- Provide general assistance to users in using internal systems and software packages including training.
- Potential need to attend site/regional offices as required by the department (locations across the country), providing a professional, punctual, and courteous service.
- Assist with IT asset purchase offering choices and process for users to order.
- Assist with communicating Group IT correspondence.
- Help ensure appropriate internal and external security systems and procedures are always in place under the direction of Group IT, reporting breaches in security as appropriate.
Profile
You will ideally be degree qualified or have the equivalent level of work experience. Self-motivated and enthusiastic, you will possess good interpersonal skills and have a structured and analytical approach to problem solving. You will have initiative, plenty of drive and be a strong team player. Where others see many, we see you - personally. We recognise and value your passion and personality.
Job Offer
A competitive salary and excellent working environment
IT Support Assistant (PART TIME) in London employer: Michael Page
Join a leading organisation as an IT Support Assistant, where you will thrive in a dynamic and supportive work culture that values your passion and personality. With opportunities for professional growth and a commitment to maintaining a competitive salary, this part-time role offers the flexibility to balance your career with personal commitments while providing essential user support across the UK. Experience a collaborative environment that prioritises employee development and ensures you are equipped to succeed in your role.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant (PART TIME) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your problem-solving skills and how you can provide efficient user support.
✨Tip Number 3
Tailor your approach! When you get an interview, research the company and understand their IT needs. Show them how your skills align with their goals, especially in maintaining IT infrastructure and user assistance.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our team!
We think you need these skills to ace IT Support Assistant (PART TIME) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Assistant role. Highlight relevant experience and skills that match the job description, like user support and IT asset management. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit. Don’t forget to mention any specific experiences that relate to the responsibilities listed in the job description.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can demonstrate their analytical approach and initiative when solving problems. It’s all about showing us what you can bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Michael Page
✨Know Your Tech
Brush up on your technical knowledge related to IT support. Familiarise yourself with common issues users face and how to resolve them. Being able to discuss specific tools or software you’ve worked with will show that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical approach and ability to handle challenges effectively.
✨Communicate Clearly
Since you'll be providing support both onsite and remotely, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and ensure you convey your ideas confidently and concisely.
✨Demonstrate Your Team Spirit
Highlight your experience working in teams and how you contribute to a positive work environment. Share instances where you collaborated with others to solve problems or improve processes, as this role requires strong interpersonal skills.
