At a Glance
- Tasks: Shape and modernise IT service operations using automation and AI.
- Company: Respected investment organisation focused on innovation and technology.
- Benefits: Opportunity to work on major tech transformations and gain valuable experience.
- Other info: Gain exposure to enterprise-scale technology initiatives and enhance your career.
- Why this job: Be part of a dynamic team driving cutting-edge service management initiatives.
- Qualifications: 3-5 years in IT Service Management and strong ITIL knowledge required.
The predicted salary is between 45000 - 55000 £ per year.
- Shape and modernise enterprise IT service operations
- Drive automation, AI, and ITIL best practices
- Shape and modernise enterprise IT service operations
- Drive automation, AI, and ITIL best practices
- About Our Client
Our client is a highly respected investment organisation committed to operational excellence, innovation, and technology-driven transformation.
Working within a regulated environment, the business continues to invest in modern platforms, governance frameworks, and digital capabilities to support future growth.
Job Description
- Design, implement, and optimise ITSM processes including Incident, Problem, Change, Request, Asset, and Configuration Management.
- Configure and enhance ITSM workflows, service catalogues, SLAs, approvals, and integrations across enterprise platforms.
- Drive automation initiatives and leverage AI capabilities to improve service delivery and reduce manual effort.
- Manage CMDB governance, configuration data quality, and IT asset lifecycle management activities.
- Develop performance dashboards, reporting frameworks, and continuous improvement programmes that enhance operational maturity.
- The Successful Applicant
- 3-5 years' experience within IT Service Management, IT Operations, or ITSM Consulting environments.
- Strong knowledge of ITIL best practices and service management frameworks.
- Hands-on experience with ITSM platforms such as Service Now, Jira Service Management, Manage Engine Service Desk Plus, or similar tools.
- Understanding of CMDB administration, IT asset management, governance controls, and process documentation.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline, with ITIL Foundation certification strongly preferred
- What's on Offer
- Opportunity to contribute to a major technology transformation within a leading investment organisation.
- Exposure to automation, AI-driven service management, and enterprise-scale technology initiatives.
- #J-18808-Ljbffr
IT Service Management Consultant - 1 year FTC employer: Michael Page
At Michael Page, we pride ourselves on being an excellent employer that champions community impact through our Social Value Lead role. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth while making a meaningful difference in the property industry. Located in a vibrant area, we offer competitive salaries and a commitment to employee well-being, ensuring that you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Management Consultant - 1 year FTC
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Michael Page that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Management Consultant - 1 year FTC
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Michael Page, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Michael Page can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Michael Page will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Michael Page
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Michael Page. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Michael Page.
