At a Glance
- Tasks: Lead IT operations, manage budgets, and provide tech support to ensure smooth system functionality.
- Company: Join a thriving family-owned B2B supplier in Leeds known for innovation and excellent customer service.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development into an IT Manager role.
- Why this job: Be part of a tight-knit team that values collaboration and customer satisfaction while advancing your career.
- Qualifications: Looking for proactive individuals with a passion for IT and a desire to grow in their careers.
- Other info: This is a newly created position, perfect for those ready to make an impact.
The predicted salary is between 36000 - 60000 £ per year.
We're looking for a proactive and dedicated IT Service Lead (1st/2nd Line) to lead my family-owned B2B specialist supplier client based in Leeds, ensuring smooth operation of IT systems and eventually step into the role of IT Manager. Client Details This is a thriving family-owned business, based in Leeds, at SME size boasts a variety of professionals who are tight-knit and welcoming. They are known for their innovation and commitment to providing excellent service in their industry. They always put the customer first and try to go above and beyond to prove a service that creates a cycle of happy customers, even if that means deliveries on weekends! They care deeply about each other and their customer fusing that energy into the ethos of the business. Description Our Client is keen to see someone grow into this role – This is a new created position and they are seeking for someone to eventually step into the role of an IT Service Lead that role will entail: Oversee daily operations of the IT department Develop strategy as it relates to the organisation's IT infrastructure Manage and report on allocation of IT budget Provide technical support and guidance to staff members Evaluate and implement IT software, hardware and systems Maintain security of all data and IT systems within the company Coordinate IT activities to ensure data accuracy and network operations are maintained Work closely with decision makers in other departments to ident…
IT Service Lead (1st/2nd Line) employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Lead (1st/2nd Line)
✨Tip Number 1
Familiarize yourself with the specific IT systems and software that the company uses. Research their current technology stack and be prepared to discuss how your experience aligns with their needs during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed IT teams or projects in the past. Highlight your ability to foster a collaborative environment, as this family-owned business values a tight-knit team.
✨Tip Number 3
Demonstrate your proactive approach by thinking about potential improvements or innovations you could bring to their IT operations. Be ready to share these ideas during your conversation to show your commitment to enhancing their service.
✨Tip Number 4
Emphasize your customer-first mindset. Prepare to discuss how you've gone above and beyond for clients in previous roles, as this aligns with the company's ethos of creating happy customers.
We think you need these skills to ace IT Service Lead (1st/2nd Line)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Service Lead position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in IT support and management. Provide specific examples of how you've overseen IT operations or developed strategies that improved service delivery.
Showcase Soft Skills: Since the company values a tight-knit and welcoming environment, be sure to mention your interpersonal skills and ability to work collaboratively. Highlight any experience you have in customer service or team leadership.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are drawn to their commitment to customer service and innovation, and how you can contribute to their goals.
How to prepare for a job interview at Michael Page
✨Show Your Proactivity
Since the role requires a proactive approach, be ready to share examples of how you've taken initiative in previous positions. Discuss specific situations where you identified problems and implemented solutions.
✨Understand the Company Culture
Research the family-owned business's values and culture. Highlight your alignment with their commitment to customer service and teamwork during the interview. This will show that you are a good fit for their tight-knit environment.
✨Demonstrate Technical Knowledge
Prepare to discuss your experience with IT systems, software, and hardware relevant to the role. Be ready to explain how you've managed IT budgets and provided technical support in past roles.
✨Express Your Growth Mindset
Since this is a new position with potential for growth into an IT Manager role, convey your enthusiasm for professional development. Share your career aspirations and how you see yourself evolving within the company.
