IT Service Desk Analyst

Michael Page Technology are proud to be partnered with an established government body as they continue to scale their in-house technology function.\\nDue to ongoing growth, they are now recruiting for an experienced IT Service Desk Analyst to join the team, initially on a 3 month contract basis.Client Details\\n\\nYou will have the chance to join an award-winning government body, who have invested significantly into their in-house technology function at their Manchester headquarters.Description\\n\\nMichael Page are proud to be partnered with a leading government body on the recruitment of an interim IT Service Desk Analyst role to join the team on an initial 3 month basis.\\nYou'll deliver a responsive, customer-focused service to staff across the organisation. Acting as a first point of contact, helping troubleshoot issues, and escalating where necessary.\\nYou'll work closely with colleagues to set clear expectations and provide practical guidance on using IT hardware, software, and services effectively.\\nSupport requests will be logged and managed accurately in the Service Desk system, following agreed processes and working collaboratively with wider IT teams to deliver a seamless service.\\nWhere possible, you'll resolve incidents and service requests directly, escalating only when necessary. You'll assess priority and impact, responding appropriately and escalating to the IT Manager, Service Support as required.\\nThe role also involves managing starters, leavers, and organisational changes, ensuring system access and permissions are kept up to date and fully authorised.\\nWith a strong understanding of IT services, you'll help users get the most from available tools and identify opportunities to improve service delivery.\\nYou'll liaise with external suppliers when needed, communicating clearly and courteously in plain English, all with the goal of delivering the highest quality IT support to end-users.\\nThe role will operate on a hybrid basis, with only 1-2 days per week required in the Manchester office.Profile\\n\\nAs the successful candidate for the interim IT Service Desk Analyst role, you will have the following experience:\\n\\nA minimum of 1 years experience in a similar 1st Line / Helpdesk role\\nOffice365\\nWindows 11\\nActive Directory\\nPC/laptop break-fixJob Offer\\n\\n£110 – £120 per day.\\n3 month contract (likely extension).\\nSignificant hybrid working (Maximum 1-2 days on-site per week)