Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first and second-line IT support, troubleshoot hardware and software issues.
- Company: Join a leading transport company in Nottingham with over 2000 employees.
- Benefits: Enjoy a competitive daily rate and a supportive work environment.
- Why this job: Be part of a tech-savvy team and contribute to exciting IT projects.
- Qualifications: Experience in Windows 11, Office365, and excellent communication skills required.
- Other info: Ideal for those passionate about technology and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
This IT Desktop Support Analyst role is an excellent opportunity for those with a passion for technology and a knack for problem-solving. You will be a crucial part of the technology team, ensuring smooth operations within a thriving transport company. Client Details Our client, based in Nottingham, is a leading player in the transport industry with an employee base of over 2000 spread across various locations. They are known for their robust technological infrastructure and provide services to a diverse portfolio of sites across Nottinghamshire. Description The IT Desktop Support Analyst role will provide first-line and second-line support to internal users, resolving issues related to hardware, software, and networking. Escalate complex IT issues to senior team members as needed. Conduct routine checks and maintenance of PCs, laptops and peripheral devices. Install and configure new IT equipment and software. Contribute to IT-related projects and initiatives. Maintain an inventory of IT assets and equipment. Assist in training staff on the use of software and hardware. Ensure adherence to IT policies and procedures.Profile As the successful candidate for the IT Desktop Support Analyst role, you should have experience at a 2nd Line level in: Windows 11 Office365 Active Directory PC/laptop break-fix SCCM and/or InTuneIn addition, you will ideally have: A degree in Computer Science, Information Technology, or a related field. Excellent communication skills, both written and verbal. A customer-focused approach, with the ability to explain technical information in a non-technical way.Job Offer A competitive daily rate of £200 – £225. A collaborative and supportive work environment. Opportunities for professional development within the transport industry
IT Desktop Support Analyst employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support Analyst
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows 11 and Office365. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight your problem-solving skills during any interactions with our team. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this role heavily relies on effective troubleshooting.
✨Tip Number 3
Show your enthusiasm for technology and customer service. This role requires a customer-focused approach, so be ready to demonstrate how you can communicate complex technical information in an easy-to-understand manner.
✨Tip Number 4
Research our company and the transport industry. Understanding our operations and challenges will help you tailor your discussions and show that you're genuinely interested in contributing to our team.
We think you need these skills to ace IT Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11, Office365, and Active Directory. Include specific examples of how you've provided 2nd line support and resolved technical issues.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention your customer-focused approach and provide examples of how you've communicated technical information effectively to non-technical users.
Highlight Relevant Skills: Emphasize your skills in hardware and software troubleshooting, as well as your experience with SCCM and/or InTune. This will show that you are well-equipped for the responsibilities of the role.
Show Enthusiasm for the Company: Research the transport company and mention why you are excited about the opportunity to work there. Highlight any knowledge you have about their technological infrastructure and how you can contribute to their IT initiatives.
How to prepare for a job interview at Michael Page
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share specific examples of how you've solved technical problems in the past, as this will demonstrate your passion and problem-solving skills.
✨Highlight Relevant Experience
Discuss your experience with Windows 11, Office365, and Active Directory. Be prepared to provide detailed examples of how you've used these technologies in previous roles, especially in a 2nd Line support capacity.
✨Communicate Clearly
Since excellent communication skills are essential for this role, practice explaining technical concepts in simple terms. This will show that you can effectively assist non-technical staff and contribute to a customer-focused environment.
✨Prepare for Technical Questions
Anticipate technical questions related to hardware, software, and networking issues. Brush up on common troubleshooting steps and be ready to discuss how you would approach resolving various IT problems.
