At a Glance
- Tasks: Lead customer onboarding and ensure successful platform adoption in the UK coach industry.
- Company: Join a Scandinavian tech company revolutionising the coach industry with innovative SaaS solutions.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Exciting chance to work in a scale-up environment with a focus on technology.
- Why this job: Be part of a dynamic team making a real impact in the coach sector.
- Qualifications: Experience in the UK coach industry and strong communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
As the Implementation Manager, you will ensure that new customers are onboarded successfully, existing customers continue to realise value, and that the platform becomes a core operational system across our UK customer base. My client is a Scandinavian tech business on a mission to disrupt and modernise the coach industry with their innovative cloud-based SaaS platform. Having been a market leader in Scandinavia for a number of years, the company successfully entered the UK market over a year ago and has been successfully winning market share ever since.
Responsibilities
- Implementation & System Migration
- Lead onboarding of new customers in the UK
- Drive structured implementation processes with clear milestones
- Support and guide customers in migrating from legacy systems and processes (including Distinctive Systems)
- Map existing workflows and translate them into the platform
- Ensure successful go-live with minimal operational disruption
- Customer Success & Value Realisation
- Own the day-to-day customer relationship
- Support the Country Manager in strategic account development
- Ensure customers adopt the platform as their primary operational system
- Identify and deliver early value through improved workflows and processes
- Monitor progress and proactively address risks
- Training & Change Management
- Train and guide users across different roles and levels of experience
- Assess and apply the most effective training methods (e-learning, online sessions, on-site training)
- Drive behavioural change and ensure customers move away from legacy processes
- Act as a trusted advisor on operational improvements
- Customer Engagement & Industry Insight
- Build strong relationships with operational teams and management
- Understand customer needs and challenges in depth
- Provide feedback to product and engineering teams based on real-world usage
- Internal Collaboration
- Work closely with product, engineering, and support teams in Norway
- Ensure alignment between implementation, support, and product development
- Contribute to improving client onboarding and customer success processes
- Capture and share customer insights, use cases, and success stories to support sales and marketing efforts
- Identify expansion opportunities within customer organisations and share with the Country Manager
- Build strong relationships across the customer's organisation to understand broader needs and stakeholder landscape
- Represent the company at relevant industry events and customer meetings when needed
Profile
The successful Implementation Manager role will have the following:
- Experience and Knowledge:
- Experience from the UK coach industry (current or previous), preferably from working within or alongside a coach operator
- Strong understanding of how a coach operator runs: sales, bookings, planning, and operations
- Familiarity with Distinctive Systems and how it is used in practice
- Project management, preferably within the implementation of technology
- Interest in and ability to work with technology and digital solutions
- Experience or aptitude for training users and supporting process changes
- Strong communication and relationship-building skills
- Ability to work independently and take ownership in a small UK setup
- Proficiency in English, both spoken and written
- Personality:
- Wanting to be part of a scale-up
- Passion for business development and partnerships
- Structured and practical
- Strong sense of ownership and accountability
- Comfortable working closely with customers
- Good pedagogical skills and the ability to explain clearly
- Curious and interested in technology
- Solution-oriented and pragmatic
- Able to influence and drive change in customer organisations
- Positive, proactive, and collaborative
Job Offer
£55-65k base (depending on experience) + £6k car allowance
Implementation Manager - coach management SaaS platform employer: Michael Page
As an Implementation Manager at this innovative Scandinavian tech company, you will be part of a dynamic and forward-thinking team dedicated to transforming the coach industry in the UK. The company fosters a collaborative work culture that values employee growth, offering opportunities for professional development and the chance to make a significant impact in a scale-up environment. With competitive compensation and a supportive atmosphere, this role is perfect for those looking to drive meaningful change while working with cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager - coach management SaaS platform
✨Tip Number 1
Network like a pro! Get out there and connect with people in the coach industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Implementation Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with project management and technology implementation. Use real examples from your past to demonstrate how you've successfully onboarded customers or improved processes.
✨Tip Number 3
Be proactive! If you see a job that fits, apply through our website and follow up with a friendly email. Let them know you’re excited about the opportunity and why you’d be a great fit for their team. A little enthusiasm goes a long way!
✨Tip Number 4
Prepare for interviews by researching the company and its platform. Understand their mission to disrupt the coach industry and think about how your skills can help them achieve that. Tailor your answers to show you’re not just a good candidate, but the perfect match for their needs.
We think you need these skills to ace Implementation Manager - coach management SaaS platform
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Implementation Manager. Highlight your experience in the UK coach industry and any relevant project management skills. We want to see how your background aligns with our mission to modernise the coach industry!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can help our customers realise value from our platform. Be sure to mention any specific experiences that relate to onboarding and customer success.
Showcase Your Communication Skills:As an Implementation Manager, strong communication is key. In your application, demonstrate your ability to build relationships and explain complex concepts clearly. We love seeing examples of how you've successfully trained users or managed customer relationships.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Michael Page
✨Know the Product Inside Out
Before your interview, make sure you understand the SaaS platform thoroughly. Familiarise yourself with its features, benefits, and how it can transform the coach industry. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Industry Experience
Highlight your experience within the UK coach industry during the interview. Be ready to discuss specific examples of how you've worked with coach operators, managed projects, or implemented technology solutions. This will help you connect your background to the company's mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage customer relationships. Prepare scenarios where you've successfully onboarded clients or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Training Skills
Since training users is a key part of the role, be prepared to discuss your approach to training and change management. Share examples of how you've successfully guided teams through transitions and how you adapt your training methods to different audiences.
