HR Shared Services Transformation Lead

We are seeking an experienced HR Shared Services Transformation Lead to join the People Leadership Team on a 12-month fixed term contract. Client Details Our client is a leading national retailer with a strong presence across the UK, known for a fast-paced environment and a people-focused culture. Description This role is central to the future design of HR Shared Services within the business, leading the implementation of a three-tier model and driving the next phase of our Payroll System Project. You will ensure processes are streamlined, scalable, and technology-enabled, creating a high-performing Shared Services function that adds real value across the business. As HR Shared Services Transformation Lead your responsibilities will include: Map existing HR processes and recommend their alignment within the three-tier Shared Services model. Lead the roll-out of employee and manager self-service, including online forms, automated letters, and streamlined HR processes. Design and deliver training and communications to embed new ways of working across managers, employees, and HR. Oversee Tier 0 (self-help) implementation, including FAQs, guidance, and a ticketing system. Support the development of Tier 1 Shared Services roles, including responsibilities, competencies, and training. Contribute to the design and delivery of HR dashboards and reporting tools, including potential PowerBI solutions. Act as the main liaison between Payroll, HR, Finance, IT, and external system providers, ensuring alignment and successful project delivery. Profile Experienced operating as a HR Shared Services Transformation Lead or shared services projects in a complex organisation. Strong project management skills with the ability to juggle multiple priorities. Track record of implementing HR or payroll systems (ideally MyView/Zellis) and embedding self-service solutions. Excellent stakeholder management skills, confident in influencing across multiple functions. Skilled in process redesign, documentation, and continuous improvement. Strong communicator with experience delivering training and change initiatives. Analytical mindset with an ability to support reporting/dashboard development. Retail Sector experience is desirable but not essential Job Offer £55,000 – £60,000 depending on experience This is an exciting opportunity to make a significant impact, modernising HR Shared Services and delivering real change for managers, employees, and the wider business. 12-month FTC with potential to be made permanent at the end of the contract. Role is based on site in Liverpool / hybrid working environment