At a Glance
- Tasks: Manage rent accounts and engage with tenants to maximise income collection.
- Company: Small-sized housing organisation in London with a supportive culture.
- Benefits: Salary of £41,000 - £43,000, 27 days holiday, and pension scheme.
- Other info: Join a dynamic team focused on exceptional tenant services.
- Why this job: Make a positive impact while helping tenants manage their finances.
- Qualifications: Experience in customer service and financial tasks, plus strong communication skills.
The predicted salary is between 41000 - 43000 € per year.
The role of Income Officer within the Housing sector involves managing and maximising income collection while providing excellent customer service. This permanent position in London is ideal for someone with a strong background in rent and service charge collections.
This small-sized organisation operates within the Housing sector, focusing on delivering exceptional services to its tenants and stakeholders. They are committed to fostering a supportive and inclusive working environment for their team members.
Description- Monitor and manage rent accounts to ensure timely income collection.
- Engage with tenants to address rent arrears and agree on payment plans.
- Provide advice and support to tenants regarding financial matters and benefits.
- Work closely with internal teams to identify and resolve income-related issues.
- Prepare and maintain accurate records and reports on income collection activities.
- Ensure compliance with relevant legislation and organisational policies.
- Attend court hearings to represent the organisation in income-related cases.
- Contribute to the development of strategies to improve income collection rates.
- Proven experience of undertaking a variety of administrative and financial tasks in a structured environment to support the delivery of services.
- Experience working in a customer facing role in a social housing and property management environment.
- Experience of presenting cases at court proceedings.
- Excellent communication and negotiation skills.
- Ability to manage multiple tasks effectively and meet deadlines.
- Competence in using relevant IT systems and software.
- A proactive and solution-focused approach to work.
- Salary package of £41,000 - £43,000 per annum.
- 27 days holiday plus bank holidays, with additional leave accruing with service.
- Membership in the Local Government Pension Scheme.
- A supportive and inclusive working culture.
This is a fantastic opportunity to join a small-sized property organisation in London. If you are ready to make a positive impact in an Income Officer role, we encourage you to apply today!
Housing Income Officer employer: Michael Page
Join a small-sized organisation in London that prioritises exceptional service delivery and fosters a supportive, inclusive work culture. As a Housing Income Officer, you will benefit from a competitive salary, generous holiday allowance, and opportunities for professional growth while making a meaningful impact on the lives of tenants. This role not only offers a chance to enhance your skills in income management but also allows you to contribute to the community in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Housing Income Officer, you'll need to engage with tenants effectively. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Income Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in rent and service charge collections. We want to see how your skills align with the role of Housing Income Officer, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in the housing sector and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Customer Service Skills:Since this role involves engaging with tenants, highlight any customer-facing experience you have. We love candidates who can demonstrate excellent communication and negotiation skills, so share specific examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at Michael Page
✨Know Your Numbers
Make sure you brush up on your knowledge of rent and service charge collections. Be prepared to discuss specific strategies you've used in the past to manage income effectively. This will show that you understand the financial side of the role and can contribute from day one.
✨Customer Service is Key
Since this role involves engaging with tenants, think of examples where you've provided excellent customer service. Prepare to share how you've handled difficult conversations or resolved issues, as this will demonstrate your ability to maintain positive relationships while managing sensitive financial matters.
✨Courtroom Confidence
If you have experience presenting cases at court, be ready to talk about it! Highlight any successful outcomes and your approach to preparing for hearings. If you haven't been in a courtroom setting, consider discussing how you would prepare for such situations, showing your proactive mindset.
✨Tech Savvy
Familiarise yourself with the IT systems and software commonly used in housing management. If you have experience with specific tools, mention them during the interview. This will reassure the interviewers that you can hit the ground running and adapt quickly to their systems.
