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- Tasks: Coordinate helpdesk operations and provide top-notch customer service daily.
- Company: Join a leading property management firm based in Central Manchester.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team environment.
- Why this job: Be part of a dynamic industry with opportunities for growth and development.
- Qualifications: Previous experience in scheduling or helpdesk roles is essential.
- Other info: Flexible hours with early starts and finishes available.
The predicted salary is between 28800 - 30200 £ per year.
We are seeking a dedicated and organised Helpdesk & Callout Scheduler for an exciting opportunity in the property & facilities management industry. The successful candidate will be responsible for coordinating fleet operations and providing excellent customer service.
Client Details: Our client is a large organisation based in Central Manchester, specialising in property and customer service. With a strong commitment to excellence, they have a significant presence in the property industry.
Description: Key responsibilities consist of:
- Act as the first point of contact for incoming helpdesk calls and emails
- Log service requests, faults, and issues accurately into the system
- Schedule engineer callouts and allocate jobs based on priority, location, and skillset
- Monitor job progress and update clients and engineers accordingly
- Liaise with clients to confirm appointment times and follow up on service outcomes
- Maintain accurate records of service visits, job status, and resolutions
- Coordinate with the technical team to ensure prompt response and service delivery
- Manage daily work schedules and make real-time adjustments as needed
- Ensure service level agreements (SLAs) and response times are consistently met
- Generate and distribute daily or weekly reports on job performance and outstanding tasks
- Escalate urgent issues or delays to management in a timely manner
- Support general administrative tasks within the service department
Profile: A successful Helpdesk & Callout Scheduler should have:
- Previous experience in a helpdesk, scheduling, or coordination role
- Strong organisational and time management skills
- Experience working in a fast-paced, customer-facing environment
- Proficient in using scheduling or service management software (e.g., CAFM systems, CRM tools, job dispatch platforms)
- Excellent communication skills, both verbal and written
- Ability to manage and prioritise multiple tasks and deadlines effectively
- Strong attention to detail and accuracy in data entry and record keeping
- Confident in liaising with engineers, clients, and internal teams
- Familiarity with service level agreements (SLAs) and performance tracking
- Competent with Microsoft Office applications, especially Outlook, Excel, and Word
Job Offer: A competitive salary in the range of £28,800 - £30,200 per annum. An exciting and challenging role in the property industry. Hybrid working, 3 days office. Early starts from 7am & 3pm finishes optional. An opportunity to be part of a large organisation with a strong industry presence. A supportive and collaborative work environment. A location that is easily accessible in Salford. Internal progression & development stability.
Helpdesk Scheduler employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Scheduler
✨Tip Number 1
Familiarise yourself with the property and facilities management industry. Understanding the specific challenges and trends in this sector will help you speak confidently about how you can contribute to the team during interviews.
✨Tip Number 2
Brush up on your scheduling and service management software skills. If you have experience with CAFM systems or CRM tools, be prepared to discuss how you've used them effectively in past roles.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Being able to demonstrate your ability to liaise with clients and engineers clearly and effectively will set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed multiple tasks and deadlines in previous roles. This will highlight your ability to thrive in a fast-paced environment, which is crucial for the Helpdesk Scheduler position.
We think you need these skills to ace Helpdesk Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk, scheduling, or coordination roles. Emphasise your organisational skills and any experience with service management software, as these are key for the Helpdesk Scheduler position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and ability to manage multiple tasks. Mention specific examples from your past experiences that demonstrate your attention to detail and communication skills.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office applications and any scheduling tools you've used. This will show that you have the technical skills necessary for the role.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Michael Page
✨Showcase Your Organisational Skills
As a Helpdesk Scheduler, your ability to organise and prioritise tasks is crucial. Be prepared to discuss specific examples from your previous roles where you successfully managed multiple schedules or coordinated complex operations.
✨Demonstrate Customer Service Excellence
Since the role involves liaising with clients, highlight your experience in providing exceptional customer service. Share anecdotes that illustrate how you've handled challenging situations or exceeded client expectations in the past.
✨Familiarity with Relevant Software
The job requires proficiency in scheduling and service management software. Make sure to mention any relevant tools you've used, such as CAFM systems or CRM platforms, and be ready to explain how you utilised them to improve efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Practice responding to hypothetical scenarios related to scheduling conflicts or urgent client requests to demonstrate your quick thinking and adaptability.
