Head of Housing - Joseph Rowntree Housing Trust in York

The Head of Housing will lead and oversee all neighbourhood management within at Joseph Rowntree Housing Trust, ensuring excellent service delivery and effective management of housing services. This role offers an opportunity to make a meaningful impact at Joseph Rowntree Housing Trust Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. We manage approximately 2,620 homes, half of which are located in the village of New Earswick, York. The rest are spread across the North East of England, including York, Scarborough, Beverley, Leeds and Hartlepool. Our homes include apartments, houses, and bungalows. We provide homes for single people, couples, families, and older people. Some of our homes have been adapted to support people living with disabilities. We can also provide extra care and support if needed. We act as a landlord to residents who rent our homes. We also invest and support communities to enhance the lives of people living there. As well as this, we also offer shared ownership schemes which help people to buy their own homes who otherwise may be unable to afford to. Our values make us unique as an organisation. They show us what we care about, help us make decisions and show us how to behave. Built on trust Show they care Making a difference Description Ensure that the correct policies and procedures are in place to provide excellent service delivery to residents, including providing assurance audits to ensure compliance with the procedures. Ensure that data collection, retention and management are in line with current regulations, legislation and JRHT\'s data strategy. Providing leadership to ensure that timely and effective response to tenant concerns regarding all tenancy management concerns (ASB, rent arrears, tenancy breaches), tenancy management and enforcement, shared ownership and leaseholder queries, allocation and letting queries and any associated query relating to tenancy or lease management. Creating a team approach across all activities within the service. Ensuring that services and communications are tailored to individual residents, taking into account, vulnerabilities, accessibility and preferences. Ensure that the appropriate risk assessments are in place and are updated as appropriate.Profile CIH level 4 or 5 or willingness to work towards, or other comparable qualification. Extensive knowledge, experience and understanding of social housing policies, regulations, legislation, lease management and best practices. Proven leadership experience in managing different tenures across housing portfolios and diverse teams. Delivery of transformational change and continuous service improvement which supports JRHT\'s strategic objectives. Proven experience of delivering excellent communication and interpersonal skills to build rapport with tenants, stakeholders, and colleagues. Knowledge, experience and understanding of the analytical skills to identify trends, assess needs, and develop effective strategies. Knowledge of risk management, health and safety and compliance requirements. Proven ability to manage budgets and financial resources effectively. Strong understanding of the Section 20 process and leaseholder management. Ability to lead, motivate and empower colleagues to be high performers and create a positive working environment. Job Offer A competitive salary in the range of £65,000 per annum. The opportunity to make a significant impact on housing services at JRHT. Supportive and collaborative working environment. Potential for professional growth within the property and housing sector.If you are passionate about housing and looking for a leadership role in the sector, we encourage you to apply today