At a Glance
- Tasks: Coach teams to enhance performance and improve customer conversations using data insights.
- Company: Join a dynamic team focused on behavioural change and continuous improvement.
- Benefits: Competitive salary, hybrid working, free onsite parking, and impactful career opportunities.
- Other info: Passionate about developing people? This role is for you!
- Why this job: Make a real difference in colleague performance and customer outcomes through tailored coaching.
- Qualifications: Experience in coaching within customer service or performance environments is essential.
As a Performance Coach, you'll work closely with operational teams to improve colleague performance through targeted coaching, behavioural development and high-quality customer conversations. Using performance data and quality insights, you'll deliver tailored coaching interventions that drive better customer outcomes and support a culture of continuous improvement.
We're looking for an experienced Performance Coach to join a growing team, working closely with operational colleagues and leaders to drive behavioural change, improve customer conversations and enhance overall performance. This role is focused on coaching rather than traditional training. You'll use performance data, quality insights and observation to identify development needs, deliver tailored coaching interventions, and support colleagues in achieving measurable improvements in customer outcomes.
Description
- Deliver one-to-one coaching to colleagues and leaders
- Use quality and performance data to identify development needs
- Support new starters through their early development journey
- Enhance coaching capability within leadership teams
- Drive behavioural change and conversational excellence across the operation
- Partner with Operations, HR and L&D to improve colleague and customer outcomes
Profile
- Experience coaching within a contact centre, customer service, operations or performance environment
- Strong ability to influence and develop others through coaching conversations
- Comfortable analysing data and performance trends to identify development opportunities
- Experience coaching sales or customer service teams to improve performance and customer outcomes would be highly advantageous
- Passionate about developing people and creating a culture of continuous improvement
Job Offer
- Salary circa £45,000, with flexibility for an exceptional candidate
- Hybrid working with 2-3 days per week onsite in Grantham, with additional office attendance required depending on business needs
- Free onsite parking available
- Opportunity to make a real impact on colleague performance, coaching culture and customer outcomes
