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- Tasks: Lead a dynamic team to enhance customer service in a fast-paced manufacturing setting.
- Company: Join a forward-thinking global manufacturer based in Liverpool, focused on continuous improvement.
- Benefits: Enjoy hybrid working, competitive salary, generous holidays, and professional development opportunities.
- Why this job: Be part of a supportive culture that values collaboration and innovation in customer service.
- Qualifications: Bachelor's degree and experience in customer service operations, especially with SAP.
- Other info: Work in a modern office with free onsite parking and a clear path for career progression.
The predicted salary is between 42000 - 77000 £ per year.
Lead a team of experienced customer service specialists, driving process improvements and cross-functional collaboration in a fast-paced manufacturing environment.
This is a global manufacturing operation headquartered in Liverpool, serving markets across Europe and beyond. They are a forward-thinking, process-driven organization that prioritises continuous improvement, strong internal plant relationships, and seamless order-to-cash excellence.
Based in Liverpool, the company has a modern, high-tech manufacturing hub supporting its global service function.
What You'll Be Doing:
- Lead, support, and develop a high-performing team of customer service specialists.
- Own and improve internal relationships with key operational stakeholders across the plant.
- Drive continuous improvement in the customer service order-to-cash process, leveraging tools such as SAP.
- Identify and eliminate inefficiencies in workflows, implementing best practice processes and systems.
- Work closely with the wider Customer Service leadership team to ensure global alignment in systems and service delivery.
- Monitor and report KPIs to drive operational insight and decision-making.
- Resolve escalated issues in collaboration with Supply Chain, Sales, and Quality teams.
- Participate in Lean Six Sigma and transformation projects.
- Support integration of customer service processes following acquisitions.
What We're Looking For:
- A hands-on leader with a strong background in customer service operations within a manufacturing environment.
- Proven experience working with SAP.
- A natural collaborator who can confidently build relationships with internal teams and influence positive change.
- A track record of driving service improvements and embedding new processes.
- Passionate about delivering exceptional service - someone who sets the standard themselves.
- Comfortable managing data, metrics, and reporting to inform continuous improvement.
Your Background:
- Bachelor's degree in Business Administration or a related field.
- Solid experience managing or leading within a customer service function.
- Strong process and systems knowledge - especially in SAP and manufacturing settings.
- Excellent communication, negotiation, and problem-solving skills.
Job Offer:
- Hybrid & Flexible Working - Liverpool HQ, with just 2-3 days per week onsite.
- Base Salary: £50k-£55k - Competitive for the region.
- Excellent Pension Scheme - With strong employer contributions.
- Generous Holiday Allowance - Plenty of time off to recharge.
- Professional Training & Development - Ongoing support for career growth.
- Clear Progression Path - Opportunities to advance within a global customer service function.
- Modern Office Location - Contemporary workspace in Liverpool with a great atmosphere.
- Free Onsite Parking - Convenient for those working at HQ.
- Supportive & Collaborative Culture - Open, idea-driven environment.
Global Customer Service Team Lead employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Customer Service Team Lead
✨Tip Number 1
Familiarise yourself with SAP and its functionalities, as this role requires proven experience with the system. Consider taking online courses or tutorials to enhance your knowledge and demonstrate your commitment to mastering the tools used in customer service operations.
✨Tip Number 2
Network with professionals in the manufacturing sector, especially those who have experience in customer service roles. Attend industry events or join relevant online forums to build connections that could provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven service improvements in previous roles. Think about metrics you’ve used to measure success and be ready to share these stories during interviews to showcase your impact.
✨Tip Number 4
Research the company’s recent projects or initiatives related to Lean Six Sigma and continuous improvement. Being knowledgeable about their current focus areas will help you engage in meaningful conversations during the interview process.
We think you need these skills to ace Global Customer Service Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service operations, particularly within a manufacturing environment. Emphasise your familiarity with SAP and any leadership roles you've held.
Craft a Compelling Cover Letter: In your cover letter, showcase your passion for delivering exceptional service and your ability to drive process improvements. Mention specific examples of how you've influenced positive change in previous roles.
Highlight Relevant Skills: Clearly outline your skills in communication, negotiation, and problem-solving. Provide examples of how you've used these skills to resolve issues or improve workflows in past positions.
Showcase Continuous Improvement Experience: Discuss any experience you have with Lean Six Sigma or similar methodologies. Highlight projects where you've successfully implemented best practices or improved service delivery.
How to prepare for a job interview at Michael Page
✨Showcase Your Leadership Skills
As a Global Customer Service Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to developing high-performing teams and driving service improvements.
✨Familiarise Yourself with SAP
Since the role requires proven experience with SAP, make sure you brush up on your knowledge of the system. Be ready to discuss specific instances where you've used SAP to enhance customer service processes or resolve issues.
✨Emphasise Collaboration
This position involves working closely with various internal teams. Highlight your ability to build relationships and collaborate effectively. Share examples of how you've influenced positive change through teamwork in previous roles.
✨Prepare for Data-Driven Discussions
The role requires managing data and reporting KPIs. Be prepared to discuss how you've used data to drive operational insights and decision-making in your past experiences. Bring examples of metrics you've monitored and how they informed your strategies.
