At a Glance
- Tasks: Lead a global contact centre operation and enhance customer service excellence.
- Company: Industry leader with a global presence and diverse customer base.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a forward-thinking team dedicated to continuous improvement.
- Why this job: Shape the future of customer experience on a global scale.
- Qualifications: Proven leadership in multi-site operations and strategic implementation skills.
The predicted salary is between 75000 - 95000 £ per year.
Multi-site contact centre operation (UK 75,000 - 95,000 depending on experience). Due to business requirements, candidates will need to be based within a 1 hour commute of Leeds.
Client Details: Our client is an industry leader within their field and has a truly global footprint, with sites and customers in multiple countries. They are now looking for a new Global Contact Centre Director to lead their customer operation.
- Operational Leadership: Lead a multi-site contact centre operation spanning multiple countries and time zones, to deliver world class customer service during every interaction, delivering against pre-agreed KPIs and SLAs.
- Strategic Implementation: Create, implement and drive the CX strategy across the group, in line with organisation objectives, driving efficiency, commercial performance and customer satisfaction.
- Continuous Improvement: Conduct full operational reviews of processes and procedures surrounding the contact centre and customer journey, identifying areas for change and improvement that will reduce time.
We think you need these skills to ace Global Contact Centre Director
Operational Leadership
Multi-site Management
Customer Experience (CX) Strategy
KPI and SLA Management
Strategic Implementation
Efficiency Improvement
Commercial Performance Analysis
