The Mortgage Administrator will play a key role in supporting the mortgage process within the financial services sector, ensuring administrative tasks are completed accurately and efficiently. This fixed-term contract role is based in London and requires a detail-oriented individual with strong organisational skills. Client Details The company is a reputable organisation within the financial services industry, offering specialised support and solutions to its clients. As a medium-sized business, it values precision and reliability in its operations, ensuring clients receive exceptional service. Description Managing a busy pre-offer pipeline of applications. * Working closely with our Underwriting team to ensure applications are progressed to the correct outcome efficiently and accurately. * Ensuring all documents are assessed in line with internal manuals, policies, procedures, and criteria. * Remaining compliant with all applicable regulatory guidelines. * Developing and maintaining key relationships with internal and external customers. * Answering internal and external customer queries, with the key objective of first-time resolution. * Meeting key performance indicators and service levels by working to agreed objectives and deliverables. * Identifying potential issues and suggesting suitable solutions or process improvements.Profile Customer service experience * An understanding the current regulatory landscape in respect of data protection, Money Laundering and treating customers fairly. * Have strong organisation skills with an ability to work to strict deadlines with considerable attention to detail. * Meticulous attention to detail.Job Offer High-quality working environment. * Hybrid working. * 30 days' holiday, plus UK bank holidays. * Private health cash reimbursement plan. * Employer pension contribution. * Salary-sacrifice pension scheme, saving marginal rate on contributions. * Salary-sacrifice nursery voucher scheme, as above. * Employee assistance programme
