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- Tasks: Assist customers in French and English, resolving inquiries and processing orders.
- Company: Join a well-established industrial company known for innovation.
- Benefits: Enjoy a competitive salary of £27,000 and job stability with a permanent contract.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Fluency in French and English, with strong communication and problem-solving skills.
- Other info: Experience in customer service is a plus; additional languages are preferred.
The predicted salary is between 27000 - 37800 £ per year.
Join a thriving industrial/manufacturing company as a French Speaking Customer Service professional in Lanarkshire. This role requires fluency in French and a strong focus on delivering excellent service to customers. The employer is a well-established, medium-sized organisation within the industrial/manufacturing sector, known for their innovative approach and commitment to providing high-quality products and services.
Responsibilities:
- Respond to customer inquiries via phone, email, and online platforms in both French and English.
- Provide accurate product and service information to customers in a timely manner.
- Resolve customer issues and complaints with professionalism and efficiency.
- Process orders and ensure accurate and timely delivery coordination.
- Maintain detailed and up-to-date records of customer interactions.
- Collaborate with internal departments to address customer needs effectively.
- Support the sales team with customer-related tasks and follow-ups.
- Contribute to continuous improvement initiatives within the customer service department.
Profile:
- Fluency in both French and English, with excellent written and verbal communication skills.
- Previous experience in customer service within the industrial/manufacturing sector is advantageous.
- Strong organisational and problem-solving skills.
- Proficiency with standard office software and customer management systems.
- A customer-focused approach and a keen eye for detail.
Job Offer:
- Competitive salary of £27,000.
- Permanent contract offering job stability.
- Proficiency in additional European languages—especially German or Italian—would be a strong advantage and is preferred for this role.
French Speaking Customer Service Advisor - Glasgow employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor - Glasgow
✨Tip Number 1
Make sure you know your stuff! Research the company and its products before the interview. This shows you're genuinely interested and helps you answer questions more confidently.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills. Try role-playing common customer service scenarios in French to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace French Speaking Customer Service Advisor - Glasgow
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both French and English, make sure to highlight your language skills right at the top of your application. Use clear examples of how you've used these languages in previous roles, especially in customer service.
Tailor Your Experience: We want to see how your past experiences relate to the industrial/manufacturing sector. Don’t just list your jobs; explain how your skills and experiences make you a perfect fit for this specific role. Be specific about your achievements!
Keep It Professional Yet Friendly: Your written application should reflect the professionalism we value, but don’t forget to let your personality shine through! A friendly tone can go a long way in customer service roles, so balance professionalism with warmth.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all the necessary documents in one go. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Michael Page
✨Brush Up on Your Language Skills
Since this role requires fluency in both French and English, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview with a friend to ensure you're comfortable switching between languages.
✨Know the Company Inside Out
Research the company’s background, especially their innovative approach in the industrial/manufacturing sector. Understanding their products and services will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you resolved issues or provided excellent service. This will demonstrate your problem-solving skills and customer-focused approach.
✨Show Off Your Tech Savvy
Familiarise yourself with standard office software and customer management systems. Be ready to discuss any relevant tools you've used in previous roles, as this will highlight your organisational skills and ability to adapt to their systems quickly.
