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For Companies At a Glance
- Tasks: Coordinate engineers and resources for efficient technical service delivery.
- Company: Established retail company known for quality services and high standards.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for growth.
- Other info: Permanent role with career progression in a convenient Warrington location.
- Why this job: Join a supportive team and make a real impact on customer satisfaction.
- Qualifications: Strong technical knowledge, excellent communication skills, and IT proficiency.
The predicted salary is between 30000 - 30000 £ per year.
A Service Controller coordinates engineers and resources to deliver a reliable, responsive technical service, ensuring customer satisfaction through efficient job dispatch, fault resolution, and clear communication. The role also involves managing warranties, breakdowns, parts, and engineer performance while meeting health & safety, operational, and financial targets.
Responsibilities:
- Dispatch and coordinate engineers to deliver a timely, efficient service
- Resolve technical faults, breakdowns, and customer issues
- Manage warranties, parts, work in progress, and quotes
- Support and monitor engineer performance and H&S compliance
- Meet customer satisfaction, operational, and financial targets
Profile:
- Strong technical knowledge with the ability to diagnose and resolve service issues
- Excellent communication and customer service skills
- Highly organised, able to prioritise and work under pressure
- Confident team coordinator with a focus on health & safety
- Proficient in IT systems (e.g. SAP, Excel, warranty platforms)
Job Offer:
- Competitive salary between 30,000 per annum
- Comprehensive benefits package to support your professional and personal needs
- Permanent role with opportunities for growth and development
- A supportive and structured environment within the retail industry
- Convenient location in Warrington with potential for career progression
Part Time - Service Controller in England employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time - Service Controller in England
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their success.
✨Tip Number 2
Practice your communication skills! As a Service Controller, you'll need to coordinate with engineers and customers alike. Role-play common scenarios with a friend or family member to boost your confidence and clarity.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've successfully managed multiple tasks or resolved issues in the past. This will demonstrate your ability to handle the pressures of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Part Time - Service Controller in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical knowledge and experience in coordinating teams. We want to see how you can diagnose and resolve service issues, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your excellent communication skills and customer service experience. Let us know why you’re the perfect fit for the Service Controller role.
Showcase Your Organisational Skills: In your application, give us a glimpse of how you prioritise tasks and manage pressure. We love seeing candidates who can juggle multiple responsibilities while keeping everything running smoothly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Michael Page
✨Know Your Technical Stuff
Brush up on your technical knowledge related to service issues. Be ready to discuss how you would diagnose and resolve faults, as this is crucial for the role of a Service Controller.
✨Show Off Your Communication Skills
Prepare examples of how you've effectively communicated with customers or team members in the past. Highlight your ability to coordinate engineers and ensure customer satisfaction through clear communication.
✨Demonstrate Your Organisational Skills
Think of instances where you've successfully managed multiple tasks under pressure. Being highly organised is key, so be ready to share how you prioritise and keep everything on track.
✨Familiarise Yourself with Relevant IT Systems
Make sure you're comfortable discussing IT systems like SAP and Excel. If you have experience with warranty platforms, mention that too, as it shows you're prepared for the technical aspects of the job.