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- Tasks: Manage customer accounts and resolve queries in the energy sector.
- Company: Established company in the energy and natural resources industry with a supportive culture.
- Benefits: Competitive salary, permanent contract, hybrid work options, and generous holiday entitlement.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Great opportunities for professional growth in a stable environment.
The predicted salary is between 25000 - 28000 £ per year.
The role of a Collections / Customer Service Assistant involves providing exceptional customer service while managing accounts and payments within the energy and natural resources sector. This position requires attention to detail and a proactive approach to resolving customer queries efficiently.
This opportunity is with a well-established organisation within the energy and natural resources industry. As a small-sized company, they pride themselves on offering tailored services to their clients and fostering a supportive work environment for their employees.
Responsibilities:
- Manage customer accounts and oversee payment collections.
- Handle customer queries promptly and professionally.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to resolve customer issues.
- Ensure compliance with company policies and industry regulations.
- Provide regular updates on account statuses and outstanding payments.
- Support the team with administrative tasks as needed.
- Contribute to improving customer service processes and procedures.
Profile:
- Experience in customer service or a similar role within the energy and natural resources sector.
- Strong organisational and time management skills.
- Excellent communication abilities, both verbal and written.
- Proficiency in using standard office software and customer management systems.
- A proactive approach to problem-solving and attention to detail.
- Knowledge of payment collections processes and account management is advantageous.
Job Offer:
- Competitive salary ranging from £25,000 - £28,000 per annum - salary will start on around 25/26k.
- Permanent contract within a stable and supportive organisation.
- Opportunities for professional growth and development.
- Located in Edinburgh with potential for a hybrid working arrangement.
- Generous holiday entitlement to support work-life balance.
If you are passionate about delivering excellent customer service and have an interest in the energy and natural resources industry, we encourage you to apply for this exciting role in Edinburgh.
Collections / Customer Service Assistant in Edinburgh employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections / Customer Service Assistant in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects in the energy sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare for common interview questions related to customer service and account management. Think of specific examples from your past experiences that demonstrate your problem-solving abilities and attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Collections / Customer Service Assistant in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially within the energy and natural resources sector. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, and make sure to mention any specific experiences that relate to the role.
Show Off Your Communication Skills: Since this role involves handling customer queries, it's crucial to demonstrate your excellent communication abilities. Whether it's in your CV or cover letter, use clear and concise language to show us you can communicate effectively both verbally and in writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Michael Page
✨Know Your Stuff
Before the interview, make sure you understand the energy and natural resources sector. Brush up on industry trends and the company's services. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about specific situations where you resolved issues or improved processes. This will demonstrate your proactive approach and problem-solving abilities.
✨Be Organised
Bring a notepad and pen to jot down important points during the interview. Also, prepare a list of questions to ask about the role and the company. This shows that you're engaged and serious about the position.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and account management. Practising your responses will help you feel more at ease and articulate during the actual interview.