At a Glance
- Tasks: Manage customer queries and ensure smooth transport operations in Derby.
- Company: Dynamic organisation in the Transport & Distribution industry.
- Benefits: Competitive hourly pay and inclusive work environment.
- Other info: Temporary role with potential for growth and learning opportunities.
- Why this job: Make a real difference in customer experience while developing your skills.
- Qualifications: Experience with TMS and handling customer queries.
The predicted salary is between 31500 - 38500 £ per year.
As a Customer Experience Consultant needed in Derby, you will handle customer queries and help keep day-to-day service activity running smoothly within Transport & Distribution.
You will use your TMS experience to give clear updates, resolve issues and support a reliable customer journey.
Client Details
The organisation operates in the Transport & Distribution industry in Derby.
Description
Manage customer queries across agreed communication channels, providing clear and timely responses.
Use TMS experience to review transport information and provide accurate customer updates.
Track customer requests through to resolution, keeping records clear and up to date.
Work with relevant internal contacts to resolve service issues and reduce delays for customers.
Provide customers with practical information on transport movements, bookings and delivery status.
Identify recurring customer concerns and share relevant information to improve the service provided.
Maintain accurate customer and transport data within the TMS to support reliable communication.
Help deliver a consistent customer experience across Transport & Distribution services.
Profile
A successful 'Customer Experience Consultant' should have
Experience using a transport management system, TMS.
Experience handling customer queries and providing clear updates.
Ability to review transport information accurately and maintain up-to-date records.
Confidence managing customer requests through to a clear resolution.
Ability to communicate transport status and service information in a straightforward way.
Experience working with internal contacts to resolve customer service issue Job Offer
Temporary Customer Experience Consultant - based in Derby.
Hourly pay of £18 to £23, dependent on the level of experience.
Benefits to be confirmed.
If you're interested in this role, apply now.
People are at the heart of Michael Page.
We are committed to creating an inclusive environment.
As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences.
If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best
Customer Experience / Transport Planner Consultant in Derby employer: Michael Page
ASDA is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Leeds. With a strong commitment to employee growth, ASDA provides numerous opportunities for professional development and advancement, alongside competitive salaries and comprehensive benefits. The hybrid working model allows for flexibility, making it an attractive workplace for those seeking meaningful and rewarding careers in one of the UK's leading retail brands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience / Transport Planner Consultant in Derby
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Michael Page.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Michael Page. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience / Transport Planner Consultant in Derby
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Michael Page.
How to prepare for a job interview at Michael Page
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Michael Page's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Michael Page offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
