At a Glance
- Tasks: Deliver exceptional customer service while driving sales growth through proactive outreach.
- Company: Join a reputable medium-sized organisation in the Distribution and Supply industry.
- Benefits: Enjoy a permanent role with opportunities for professional development and career advancement.
- Other info: Dynamic work environment with a focus on teamwork and employee contributions.
- Why this job: Make a real impact by helping customers and driving business success.
- Qualifications: Passion for customer satisfaction and experience in sales or customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Success and Sales Advisor role in Trafford, Manchester focuses on delivering exceptional service to customers while driving sales growth. This permanent position is ideal for individuals passionate about customer satisfaction and achieving measurable outcomes.
Client Details: This opportunity is with a medium-sized organisation in the Distribution and Supply industry, well-known for its commitment to quality products and customer service excellence. The company fosters a professional work environment and values employees who contribute to its success.
Description:
- Allocate a significant portion of time to proactive outbound calling for retention, reactivation, and new business opportunities.
- Execute telesales campaigns to promote seasonal products, initiatives, and new product lines.
- Identify, upsell and cross-sell opportunities during calls, quotes, and follow-up.
- Manage and grow a portfolio of smaller accounts with a consultative approach.
- Prepare, send, and follow up on tailored quotes to drive conversion and shorten sales cycles.
- Qualify leads for potential handover to Field Sales teams.
- Serve as a trusted point of contact for ongoing customer queries and support needs.
- Monitor order fulfilment, proactively updating customers on backorders, delays, or substitutions.
- Resolve or escalate customer issues promptly using CRM/ticketing systems.
- Manage credits and returns.
Customer Success and Sales Advisor employer: Michael Page
As a Customer Success and Sales Advisor at our medium-sized organisation in Trafford, Manchester, you will thrive in a supportive work culture that prioritises employee development and customer satisfaction. We offer competitive benefits, a collaborative environment, and ample opportunities for professional growth, making us an excellent employer for those seeking a rewarding career in the Distribution and Supply industry.
