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- Tasks: Lead a team of 6-12 Administrators, ensuring top-notch customer service and support.
- Company: Join a respected player in the financial services industry, known for its commitment to excellence.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a friendly work environment.
- Why this job: Make a real impact in a customer-focused role while growing your leadership skills.
- Qualifications: 2 years of customer service Team Leader experience; strong communication and organizational skills required.
- Other info: Opportunity to achieve a Level 3 award in Financial Administration.
The Team Leader is responsible for assisting in managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms. The Team Leader supports the Customer Services Manager in developing the team of 6-12 Administrators Client Details Our client is a highly respected player their field seeking an experienced Customer Services Team Leader. The Team Leader is responsible for assisting in managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms. The Team Leader supports the Customer Services Manager in developing the team of 6-12 Administrators Description Manage the day to day duties in accordance with agreed service levels Review, monitor and maintains quality controls of the teams work, providing feedback Identify and provide training required by the team Regularly assesses the performance and behavioural competencies of team members Reviews objectives and creates training and development plans Deals with customer complaints Continuously improves and automates administration processes Ensures procedures are up-to-date and fit for purpose Works within agreed process and payment authority levels Manage business practises, processes, changes and risks Completes administration tasks as and when requiredProfile A successful Customer Services Team Leader should have: 2 years' customer service Team Leader experience, ideally within a financial services environment Achieved or willing to undertake a Level 3 award in Financial Administration Strong written and oral communication skills Experience of planning, monitoring and controlling work Experience of motivating, coaching and developing a team Good organisation skills and ability to prioritise to meet business deadlines Good interpersonal skills Able to identify and assess risk in a customer services environmentJob Offer A competitive salary in the range of £28,200 – £30,000 per annum. An inspiring and friendly working environment. Opportunities for professional development and advancement within the company. The chance to make a real difference in a customer-focused role within the financial services industry
Customer Services Team Leader employer: Michael Page
Contact Detail:
Michael Page Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader
✨Tip Number 1
Familiarize yourself with the financial services industry. Understanding the specific challenges and customer needs in this sector will help you stand out as a candidate who can effectively lead a team and improve customer service.
✨Tip Number 2
Highlight your experience in managing teams and improving processes. Be ready to discuss specific examples of how you've motivated your team or automated administrative tasks to enhance efficiency.
✨Tip Number 3
Prepare to demonstrate your communication skills. Since the role requires strong written and oral communication, think of scenarios where you've successfully resolved customer complaints or provided feedback to team members.
✨Tip Number 4
Show your commitment to professional development. Mention any relevant training or certifications you have, like the Level 3 award in Financial Administration, and express your willingness to pursue further qualifications.
We think you need these skills to ace Customer Services Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to manage a team and improve processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention how your previous experiences align with the responsibilities of the Team Leader role.
Highlight Relevant Skills: In your application, emphasize your strong written and oral communication skills, as well as your experience in planning and monitoring work. These are key attributes for the position.
Showcase Continuous Improvement: Discuss any initiatives you've led or participated in that focused on improving customer service processes. This will demonstrate your proactive approach and commitment to excellence.
How to prepare for a job interview at Michael Page
✨Showcase Your Leadership Skills
As a Customer Services Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed a team, resolved conflicts, and motivated team members in previous roles.
✨Highlight Your Customer Service Experience
Make sure to discuss your experience in customer service, especially within a financial services environment. Be ready to share specific instances where you handled customer complaints or improved service processes.
✨Discuss Training and Development Initiatives
Since the role involves training and developing a team, come prepared with ideas on how you would assess team performance and implement training plans. Share any past experiences where you successfully developed team members.
✨Demonstrate Your Organizational Skills
The ability to prioritize and manage tasks effectively is key for this position. Be ready to explain how you organize your work and ensure that your team meets business deadlines while maintaining quality control.
